At Your Service Agent ( Agent Call Center )

Join us as an At Your Service Agent in our Front Office Department, and you’ll take the first step into an industry that can take you wherever you want to go. We’ll give you the training and opportunities you need to live life to its fullest, no matter how you define it.

As an At Your Service Agent you will:

• Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices.
• Operate telephone switchboard, process guest requests for wake-up calls, and connecting and directing calls to the appropriate extension. Receive, record, and relay messages accurately.
• Log all guest requests or issues into computer, contact appropriate individual or department (e.g., Bellperson, Housekeeping), and follow up with guest to ensure their request has been resolved to their satisfaction.
• Provide information to guests about room features, property amenities, and local areas of interest.
• Process room service orders, answer questions on menu selection, and record transactions in point-of-sale system.
• Assist guests with accessing the internet and guestroom entertainment.

• Very good English skills;
• Very good computer knowledge; 
• Previous hospitality industry exposure represents a plus;
• Good interpersonal skills;
• High customer focus and detail-oriented;
• Ability to work in shifts.

• Discounted accommodation in over 8,000 hotels all over the world. Yes, 8,000!
• Unlimited career opportunities ( both internationally and locally);
• Meal vouchers;
• Medical benefits package;
• 5€ breakfast when staying in any of our European hotels;
• Discounts on food and beverages in all our restaurants and bars;
• Discounts for friends and family;
• Wellness and mental health programmes;
• 21 Holiday Days (increases with length of service);
• World class training and development;
• Amazing associates’ parties;
• Bonuses when you recommend your friends to our jobs
• ...and much more