Customer Support Representative with French | Cluj-Napoca
Sales Consulting activates on the HR market since 1998, having a national coverage in several areas of expertise: recruiting and selection assessment center HR market mapping/due diligence projects, personnel leasing, payroll.
Sales Consulting has 2 fully operational branches: Cluj-Napoca (also the head-office) and Bucharest.
We are developing various projects (Recruitment, Training and Consultancy) in some of the most varied type of industries:
- AUTOMOTIVE/PRODUCTION/ENGINEERING (Specialists and Middle & Top Management positions)
- OUTSOURCING (BPO/SSC/CC)
- IT & C (C++, C#, .NET, Java, Linux etc)
- FMCG (sales & purchasing positions; all levels)
- PHARMA (all levels)
Excellent command of spoken and written French (B2-C1); good command of English (B1-B2) is also required
Knowledge about the Travel Domain would be an added advantage
Excellent customer servicing skills and customer service focus
Very good business writing skills
Strong written and oral communication skills
Manage online requests for hotel bookings for French customers.
Processing hotel bookings
Communicating with client through phone, chat or email to ensure timely processing of booking requests
Sending booking confirmations/vouchers to the concerned departments/client
What do we offer?
Competitive salary remuneration
Attractive non-financial benefits package
Bonus for French skills
Bonus for performance
Private medical insurance
Full-time and indefinite employment contract
Professional and continuous training
Building a career within a multinational team