Tehnical Support with German | Remote
Sales Consulting activates on the HR market since 1998, having a national coverage in several areas of expertise: recruiting and selection assessment center HR market mapping/due diligence projects, personnel leasing, payroll.
Sales Consulting has 2 fully operational branches: Cluj-Napoca (also the head-office) and Bucharest.
We are developing various projects (Recruitment, Training and Consultancy) in some of the most varied type of industries:
- AUTOMOTIVE/PRODUCTION/ENGINEERING (Specialists and Middle & Top Management positions)
- OUTSOURCING (BPO/SSC/CC)
- IT & C (C++, C#, .NET, Java, Linux etc)
- FMCG (sales & purchasing positions; all levels)
- PHARMA (all levels)
• GERMAN – advanced level, ENGLISH – medium level or higher;
• Willingness to help people in having continuity in their computer-based activity;
• Previous successful customer service experience is considered an advantage;
• Strong written and oral communication skills;
• Able to communicate problems/issues to customers in a non-technical manner.
• Providing support to clients (via email and phone) regarding technical issues: password reset, Internet connectivity issues, emailing options etc.;
• Logging remotely to client’s computer and help them solve software issues;
• Documenting issues that you deal with on a daily basis into the ticketing system;
• Troubleshooting hardware, software and network related issues;
• Escalating problems to the next level of support when necessary;
• Help the client with all the necessary information.
• Attractive salary package;
• Contract for unlimited period of time;
• 27 days Annual Vacation;
• IT and Soft skills trainings provided by our specialists;
• Opportunity to develop a career within a stable multinational environment.