Tehnical Support with German | Remote

Employer: SalesConsulting
Domain:
  • Customer Support - Client Service
  • IT Software
  • Job type: full-time
    Job level: 0 - 1 years of experience
    Location:
  • Cluj Napoca
  • nationwide
    Updated at: 22.09.2021
    Short company description

    Sales Consulting activates on the HR market since 1998, having a national coverage in several areas of expertise: recruiting and selection assessment center HR market mapping/due diligence projects, personnel leasing, payroll.

    Sales Consulting has 2 fully operational branches: Cluj-Napoca (also the head-office) and Bucharest.
    We are developing various projects (Recruitment, Training and Consultancy) in some of the most varied type of industries:
    - AUTOMOTIVE/PRODUCTION/ENGINEERING (Specialists and Middle & Top Management positions)
    - OUTSOURCING (BPO/SSC/CC)
    - IT & C (C++, C#, .NET, Java, Linux etc)
    - FMCG (sales & purchasing positions; all levels)
    - PHARMA (all levels)

    Requirements

    • GERMAN – advanced level, ENGLISH – medium level or higher;
    • Willingness to help people in having continuity in their computer-based activity;
    • Previous successful customer service experience is considered an advantage;
    • Strong written and oral communication skills;
    • Able to communicate problems/issues to customers in a non-technical manner.

    Responsibilities

    • Providing support to clients (via email and phone) regarding technical issues: password reset, Internet connectivity issues, emailing options etc.;
    • Logging remotely to client’s computer and help them solve software issues;
    • Documenting issues that you deal with on a daily basis into the ticketing system;
    • Troubleshooting hardware, software and network related issues;
    • Escalating problems to the next level of support when necessary;
    • Help the client with all the necessary information.

    Other info

    • Attractive salary package;
    • Contract for unlimited period of time;
    • 27 days Annual Vacation;
    • IT and Soft skills trainings provided by our specialists;
    • Opportunity to develop a career within a stable multinational environment.