Specialist customer support

Bitcoin Romania is the first and largest crypto exchange on the Romanian market, with 8 years of experience in the field. The company takes pride in its portfolio, having more than 120,000 satisfied customers in over 50 countries, trading Bitcoin, Bitcoin Cash, Ethereum, Ripple, Dash and up to 40 altcoins.
The success story began with the launch of the first Bitcoin ATM in Continental Europe, the fifth in the world. The development of the company continued with the expansion of the ATM network, currently the largest in Romania and that of the trading platform – Pro.bitcoinromania.ro.

Cerinte:

- studii medii/superioare
- limba engleza, nivel conversational
- aptitudini de comunicare/relationare cu clientii
- experienta in customer support reprezinta un avantaj
- cunostinte operare PC (Widows, Office, Internet) & hardware
- gandire clara, rationament logic, integritate si corectitudine
- pasiunea pentru munca cu clientii
- energie, proactivitate si initiativa
- buna capacitate de relationare

Principalele tale responsabilitati vor fi :

-Reprezentarea companiei in relatia cu clientii, atat telefonic cat si fata in fata in agentie
-Consilierea clientilor privind tranzactiile desfasurate la ATM
-Ofera suport si indrumare clientilor in finalizarea cu succes a tranzactiilor
-Servirea clientilor intr-o maniera prompta si politicoasa
-Mentine legatura cu echipa tehnica a ATM urilor

Beneficii:

• Pizza day with the team;
• Mediu de lucru prietenos si suport continuu din partea echipei;
• Sansa de a face parte dintr-o echipa stabila si de succes;
• Oportunitatea de a lucra in crypto, un domeniu fascinant si de viitor.