Customer Facing with German
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Angajator: | Adecco Romania |
Domeniu: |
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Tip job: | full-time |
Nivel job: | peste 5 ani experienta |
Orase: |
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Actualizat la: | 11.10.2021 |
Remote work: | On-site |
Adecco Professional & Executive Search Division is looking for its client, a leading global provider from its field, a Customer Facing with German.
Responsibilities:
The purpose of the Customer Facing role is helping the business achieve their targets and KPI through fast and diligent process support.
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- Responsible for all customer orders being in a constant flow;
- Troubleshoots and unblocks orders in the system;
- Processes customer purchase orders, resolve issues, handles general inquiries, cross-references with a max-margin method;
- Handles customer inquiries via e-mail and phone (e.g. delivery date, documents, certificates, price confirmation, ship-to address etc);
- Liaison with local CS, SCSF, Procurement, Warehouse etc teams to offer customers swift solutions and replies;
- Checks reports (e.g. blocks, reservations etc);
- Maintains accurate data in SAP
Requirements:
- Academic: University degree – economics, business sciences
- Experience: 3+ years of experience in a fast-paced, customer-focused environment
- Language skills: German C1, English B2
- IT Skills: SAP knowledge in sales activities
Soft Skills:
- Time management skills
- Process improvement management
- Prioritization and organization skills
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