Customer Facing with German

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Angajator: Adecco Romania
Domeniu:
  • Customer support - Client service
  • Tip job: full-time
    Nivel job: peste 5 ani experienta
    Orase:
  • BUCURESTI
  • Actualizat la: 11.10.2021

    Adecco Professional & Executive Search Division is looking for its client, a leading global provider from its field, a Customer Facing with German.

    Responsibilities:

    The purpose of the Customer Facing role is helping the business achieve their targets and KPI through fast and diligent process support.
    ?

    • Responsible for all customer orders being in a constant flow;
    • Troubleshoots and unblocks orders in the system;
    • Processes customer purchase orders, resolve issues, handles general inquiries, cross-references with a max-margin method;
    • Handles customer inquiries via e-mail and phone (e.g. delivery date, documents, certificates, price confirmation, ship-to address etc);
    • Liaison with local CS, SCSF, Procurement, Warehouse etc teams to offer customers swift solutions and replies;
    • Checks reports (e.g. blocks, reservations etc);
    • Maintains accurate data in SAP

    Requirements:
    • Academic: University degree economics, business sciences
    • Experience: 3+ years of experience in a fast-paced, customer-focused environment
    • Language skills: GermanC1, English B2
    • IT Skills: SAP knowledge in sales activities

    Soft Skills:
    • Time management skills
    • Process improvement management
    • Prioritization and organization skills