Open Order Manager

Adecco Permanent Placement is looking for its client, a global provider of product and service solutions to laboratory and production customers in the pharmaceutical, biotechnology, industrial, education, government and healthcare industries, for an Open Order Manager.


Responsibilities:

The purpose of the Open Order Manager role is helping the business achieve their targets and KPI through fast and diligent process support. 

•    Responsible for all customer orders being in a constant flow;
•    Troubleshoots and unblocks orders in the system;
•    Processes customer purchase orders, resolve issues, handles general inquiries, cross-references with a max-margin method;
•    Handles customer inquiries via e-mail and phone (e.g. delivery date, documents, certificates, price confirmation, ship-to address etc);
•    Liaison with local CS, SCSF, Procurement, Warehouse etc teams to offer customers swift solutions and replies;
•    Checks reports (e.g. blocks, reservations etc); 
•    Maintains accurate data in SAP.

Requirements:
•    Academic: University degree – economics, business sciences;
•    Experience: 3+ years of experience in a fast-paced, customer-focused environment;
•    Language skills: German C1, English B2;
•    IT Skills: SAP knowledge in sales activities.