Open Order Manager

Angajator: Adecco Romania
Domeniu:
  • Customer support - Client service
  • Tip job: full-time
    Nivel job: peste 5 ani experienta
    Orase:
  • BUCURESTI
  • Actualizat la: 23.09.2021

    Adecco Permanent Placementis looking for its client, aglobal provider of product and service solutions to laboratory and production customers in the pharmaceutical, biotechnology, industrial, education, government and healthcare industries, for anOpen Order Manager.


    Responsibilities:

    The purpose of the Open Order Manager role is helping the business achieve their targets and KPI through fast and diligent process support.

    Responsible for all customer orders being in a constant flow;
    Troubleshoots and unblocks orders in the system;
    Processes customer purchase orders, resolve issues, handles general inquiries, cross-references with a max-margin method;
    Handles customer inquiries via e-mail and phone (e.g. delivery date, documents, certificates, price confirmation, ship-to address etc);
    Liaison with local CS, SCSF, Procurement, Warehouse etc teams to offer customers swift solutions and replies;
    Checks reports (e.g. blocks, reservations etc);
    Maintains accurate data in SAP.

    Requirements:
    Academic: University degree economics, business sciences;
    Experience: 3+ years of experience in a fast-paced, customer-focused environment;
    Language skills: German C1, English B2;
    IT Skills: SAP knowledge in sales activities.