Customer Service Analyst

Employer: Linde Global Services Romania SRL
Domain:
  • Customer Support - Client Service
  • Administrative Assistance
  • Job type: full-time
    Job level: 0 - 1 years of experience
    Location:
  • Arad
  • Resita
  • Timisoara
  • nationwide
    Updated at: 24.10.2021
    Short company description

    Since 2014, Linde Global Services Romania (LGS Romania) is the captive shared service center of Linde plc based in Timisoara, processing and supporting a variety of intra-company functions and services in the area of Order-to-Cash for Linde Germany and Linde Switzerland. In addition, global business streams of Linde plc as Business Reporting & Analytics, Continuous Improvement & Automation, are being actively supported by our professionals. 

    Requirements

    • Good communication skills, both written and verbal
    • Medium level of German and English languages (B1)
    • Focus on customer satisfaction
    • Detailed oriented and problem-solving skills
    • Ability to work efficiently in a fast-paced, process-driven environment
    • Ability to learn fast and adapt easily

    Responsibilities

    • Participate to the knowledge transfer and interact appropriately with trainer(s) and other contact persons of the local organization
    • Prepare the documentation according to transition and operational methodology, create and update job procedures, and inform the customer, the manager and team colleagues about changes and updates
    • Assure proper knowledge cascade in LGS team and constantly offer support to colleagues
    • Manage functions such as: Order Management, Customer Master Data, Pricing & Contract Management, Credit Limits Control, Invoicing, Reporting
    • Offer feed-back to the direct manager regarding working experiences and daily activities

    Other info

    We are a community of determined and proactive people, empowered to turn a challenge into an opportunity of learning and developing. We value a culture based on communication, mutual support and constructive competition while having fun together. In addition to an attractive compensation and benefits package, we offer you the opportunity to have an impact on the well-being of our customers and the chance to tailor your career growth.

    In addition to your monthly salary, we offer:
    • Training and internal courses to develop technical skills (MS Office package, SAP, specific Order-to-Cash activities) and personal competencies
    • 8hrs working schedule with 30 minutes lunch break included (08:00-16:00 or 10:00-18:00)
    • Meal tickets in value of 20 RON
    • Annual performance bonus
    • Annual vacation bonus
    • Easter bonus
    • Christmas bonus
    • Gift vouchers for children (1st of June celebration, Christmas celebration)
    • Gift vouchers for women (8th of March celebration)
    • Home office policy
    • Private medical subscription through Signal Iduna broker
    • Referral bonus
    • Financial bonuses for Life events celebration and unforeseen situations
    • Bookster