Customer Service Advisor with Italian

Employer: Gi Group Romania
  • Customer Support - Client Service
  • Job type: full-time
    Job level: Student/Graduate
  • Timisoara
  • Updated at: 22.09.2021
    Short company description

    Gi Group este una dintre cele mai mari companii de resurse umane la nivel mondial, oferind servicii pentru dezvoltarea pieței forței de muncă. Grupul oferă servicii de muncă temporară și permanentă, recrutare și selecție, servicii de consultanță și training cât și alte servicii complementare.


    Gi Group is looking for a Customer Service Advisor with Italian for a very well known BPO company.

    B2 Italian level for speaking and writing;
    PC and Microsoft Office skills;
    Client and detail oriented;


    Main responsibilities:
    Provides e-mail and phone assistance regarding the products delivery status and return;
    Cooperates with accounting department and service providers in order to ensure the (re) payments work smoothly and flowless;
    Demonstrate empathy towards the customer’s needs and concerns, while maximizing the opportunity to develop a relationship with the customer;
    Participates to team and performance improvement activities (workshops, trainings, coaching, incentives).

    Other info

    What we offer:
    Attractive salary;
    Fix/variable bonuses;
    Meal vouchers;
    Transport reimbursement