Customer Success Representative - German

The Customer Success Representative is responsible for contacting customers to provide a proposal for the continuation of their support and products within a designated region. This high-energy position is the first step in the Renewals department at Veeam, requiring an excellent consultative nature and providing a great opportunity for you to work with international stakeholders. We are therefore looking for candidates with exceptional verbal and written communication skills in English & German and a proven ability to use initiative and work within a fast-paced environment.

Responsabilities:

Monitors the funnel of expiring agreements, contacts customers anywhere from 30 days to 6 months (depending on product) in advance of expiration and provides a proposal/quote to the customer/partners for the continuation of their support and products.

Monitors proposals/quotes outstanding to customers to ensure that sales are closed.

Interacts and collaborates externally with partners and end users and internally with the Veeam sales team.

Handles customer inquiries by explaining the provisions and benefits of the proposed plans; up-sells and upgrades products.

Actively pursues the list of lapsed customers, end users and channel partners to sell reinstated products.

Tracks proposals/quotes outstanding, orders received, the rate of renewals, and the current forecast for reporting to management.

Generates quotes and assures that contracts contain appropriate terms and conditions for maintenance renewals selected by the customer.

Assists in negotiation of contracts or maintenance agreements.

Performs other duties as assigned

Qualifiactions:

Experience in B2B sales

Exceptional verbal and written communications skills

Fluent English & German

Excellent electronic correspondence skills, with knowledge of basic business research tools

Ability to work independently with limited direction in a fast-paced environment; must be a high energy, motivated self-starter

Ability to adapt to changes in roles and responsibilities

Higher education