Customer Success Representative - German

Employer: Veeam Software
Domain:
  • Customer Support - Client Service
  • Job type: full-time
    Job level: 0 - 1 years of experience
    Location:
  • BUCHAREST
  • Updated at: 23.09.2021

    The Customer Success Representative is responsible for contacting customers to provide a proposal for the continuation of their support and products within a designated region. This high-energy position is the first step in the Renewals department at Veeam, requiring an excellent consultative nature and providing a great opportunity for you to work with international stakeholders. We are therefore looking for candidates with exceptional verbal and written communication skills in English & German and a proven ability to use initiative and work within a fast-paced environment.

    Responsabilities:



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    Monitors the funnel of expiring agreements, contacts customers anywhere from 30 days to 6 months (depending on product) in advance of expiration and provides a proposal/quote to the customer/partners for the continuation of their support and products.


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    Monitors proposals/quotes outstanding to customers to ensure that sales are closed.


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    Interacts and collaborates externally with partners and end users and internally with the Veeam sales team.


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    Handles customer inquiries by explaining the provisions and benefits of the proposed plans; up-sells and upgrades products.


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    Actively pursues the list of lapsed customers, end users and channel partners to sell reinstated products.


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    Tracks proposals/quotes outstanding, orders received, the rate of renewals, and the current forecast for reporting to management.


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    Generates quotes and assures that contracts contain appropriate terms and conditions for maintenance renewals selected by the customer.


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    Assists in negotiation of contracts or maintenance agreements.


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    Performs other duties as assigned


    Qualifiactions:



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    Experience in B2B sales


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    Exceptional verbal and written communications skills


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    Fluent English & German


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    Excellent electronic correspondence skills, with knowledge of basic business research tools


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    Ability to work independently with limited direction in a fast-paced environment; must be a high energy, motivated self-starter


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    Ability to adapt to changes in roles and responsibilities


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    Higher education