1st Level Operations Engineer
Our vision and purpose: “Our purpose is to empower an intelligent, sustainable and connected world. For more than a century, we have been putting smart tools in the hands of people in every sector of our society, creating intelligent technologies that drive positive change. We remain committed to this effort, leaving no one behind.” - Börje Ekholm, President and CEO, Ericsson
So..who is Ericsson today and, how does it support you and the community?
In a world that is increasingly complex, we are on a quest for easy. We are creating game changing technology that is easy to use, adapt and scale, enabling our customers to capture the full value of connectivity.
Find out how our IoT, 5G and automation technology stands ready to unlock a wave of new value
Good understanding of telecommunication networks .
6 months previous experience on a similar role in Front Office/Customer service area.
Proficiency in English.
Ability to react quickly, also very good communication and collaboration skills.
Perseverance, interest in documenting and problem solving, practical spirit, advising, helping and developing others, tact, understanding, ambition, self-confidence.
Analytical technical thinking.
Availability to work in 24/7 shifts.
Be responsible for the coordination, support, management and execution of 1st Level proactive and reactive maintenance activities to ensure that services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels.
Constitute first/ single point of contact for specific software and hardware solutions delivered to customers.
Be responsible for opening of customer trouble tickets and to receive orders request, in various types of applications.
Detect any events related to specific services performance or quality provided to the customer, to report them and act accordingly, in order to tackle them.
Initiate functional issues of incidents, trend analysis of end user performance and faults to early identify customer incidents or problems
Please note that all the interviews for this role will occur within our new video interviewing tool – AON. This new tool offers customized introduction videos and flexibility for you to record on-demand interviews anytime, anywhere and on any device, being the next revolution in digital interviews.