Dispatch Specialist with Spanish HBT

Honeywell is a Fortune 100 company that invents and manufactures technologies to address tough challenges linked to global macro trends such as safety, security, and energy. With approximately 122,000 employees worldwide, including more than 19,000 engineers and scientists, we have an unrelenting focus on quality, delivery, value, and technology in everything we make and do.

Minimum college graduate; Bachelor’s degree Preferred
Previous experience in a technical support environment
Minimum 1-year experience in Customer Support
Technical Skills
Strong customer focus
Ability to Learn New Software and Hardware
Analysis of Technical Issues
English and Spanish – advanced level

The future is what we make it.

When you join Honeywell, you become a member of our global team of thinkers, innovators, dreamers and doers who make the things that make the future. That means changing the way we fly, fueling jets in an eco-friendly way, keeping buildings smart and safe and even making it possible to breathe on Mars.
Working at Honeywell isn’t just about developing cool things. That’s why all our employees enjoy access to dynamic career opportunities across different fields and industries.

Are you ready to help us make the future?

Responsibilities:

Provides support for one or more range of HBS products
Handles internal and external customer related issues and concerns
Records all customer interactions into a CRM
Maintains acceptable call evaluation requirement, KPIs & VOC
Supports the development of internal documentation
Provides coverage for Technical Support Helpdesk phone & e-mail.
Provides technical support level 1 for HBS customers
Resolves customer issues and provides technical support and client counselling
Checks product problems
Registers problems reported in SalesForce.Com or FX
Escalates problems to Range Specialist/Level 2 or Field technician
Ensures technical knowledge and expertise, on the relevant products within a portfolio, including legislative and regulatory approvals, is maintained to a high level.
Works closely with L2 agents and Range Specialists to develop product knowledge to achieve independent call handling.
Assists the Team Leader in generating call tracking reports to monitor work backlog by specialist and customer commitment dates.

We offer:

A culture that fosters inclusion, diversity and innovation
Market specific training and ongoing personal development
Career growth opportunities
Experienced leaders to support your professional development
International work environment