EMEA Technical Account Manager

The EMEA Technical Account manager is a technical team member responsible for all aspects of the planning, architecture, coordination, and management of professional services engagements. The focus is on architecting and project management of availability solutions, including data protection and monitoring. The EMEA Technical Account manager is an expert in the areas of Data Management, Data Analytics, Business Continuity, Data Center, Cloud, Operating Systems, Networking, Storage, and Virtualization.

Job responsabilities:

Provide input to the writing of proposals and Statements of Work

Support delivery implementation and consulting services to meet Veeam Software solution design and deliverables

Provide overall project guidance (Project plans, Schedules, Communication Plans, Resource plans, Status updates, etc.)

Assist with assessment and design of solutions

Assist with Veeam Software solution implementation effort estimation

Assist with post-installation issues

Create white papers, solutions guides, best practices, custom documentation, etc.

Deliver onsite knowledge transfer on Veeam Software solutions

Assist in the selling of Professional Services

Document configuration and completed activities

Analyze installed environments and guide optimal Veeam Software configurations

Facilitate communication between client and Veeam support

Identify additional needs within the client's environment that can be resolved with Veeam Software solutions

Provide input for improvement of process and documentation

Overnight travel to meet company goals and objectives

Perform other duties, as assigned

Qualifications:

Associate/foundation certification level in IT operations management, Project management, or equivalent experience

Bachelor's Degree in technology required (A combination of education and experience will be considered)

Hands-on experience with Veeam's Core products

Consulting and Project Coordination experience

Excellent communication, interpersonal and relationship-building skills

Responsible for understanding customer needs and architecting an appropriate solution.

Focuses on developing deep technical knowledge of VEEAM solutions and a broad range of associated technologies.

Significant experience and understanding of virtualization technologies such as VMware and Hyper-V

Experience with disruptive storage systems and technologies (Nimble, Nexsan, Actifio, Veeam, etc.)

Hands-on experience with networking protocols and equipment (Fibre Channel, Ethernet, Cloud services)

Experience with traditional storage and backup architectures (EMC, NetApp, IBM, HP/3PAR, Hitachi, Dell, etc.)

Hands-on experience with Enterprise applications (Exchange, SQL, Oracle, etc.)

Experience with Data Management, Data Protection, Data Analytics

Extensive experience with Data Center, Business Continuity and Operating Systems

A proven track record of success (Attitude, Competency, Activity Levels)

Experience successfully managing multiple simultaneous projects and accounts

Working knowledge of Cloud technologies, capabilities, and protocols

Fluent in English, ideally (as a plus) Advanced German/Russian/Italian/French/Spanish language skills