1st Level Operations Engineer with Spanish

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Employer: Colorful HR Leasing
Domain:
  • Telecommunication
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • Updated at: 26.08.2021
    Short company description

    Colorful HR Leasing, membra a grupului ROMANIAN SOFTWARE, este o companie românească ce oferă servicii de Recrutare și Leasing de personal. Totodată, Colorful HR Leasing se ocupă de salarizarea și administrarea personalului, oferind consultanță legislativă și întocmirea de rapoarte rapoarte variate privind activitatea de HR.

    Requirements

    We are looking for a 1st Level Operations Engineer with Spanish for one of our partners based in Bucharest, a multinational networking and telecommunications company.

    Requirements:
    • Experience or studies in telecom field;
    • Proficient in Spanish and English – basic level;
    • Willing to learn about telecommunication networks (2G, 3G and 4G - network architecture: nodes, interfaces, protocols used, basic call flow, SMS flow, data traffic);
    • Availability to work in shifts;
    • Able to collect, classify and interpret information;
    • Perseverance, initiative, collaboration, self-confidence, practical spirit.

    Responsibilities

    • Constitute first point of contact for specific software and hardware solutions delivered to customers;
    • Be responsible for opening trouble tickets, initiation of functional escalation of incidents and receiving orders requests from the customer, in various types of applications;
    • Be responsible for alarm monitoring in IT/Telecom networks;
    • Offer support to the field engineers during their actions (by phone and e-mail).

    Other info

    Benefits:
    • Medical insurance;
    • Meal tickets;
    • 25 vacation days/year;
    • Work from anywhere.