Technical Support Specialist
Acest job nu mai este activ!Vezi toate job-urile Humangest Group active.Vezi toate job-urile Technical Support Specialist active pe Hipo.roVezi toate job-urile in Customer support - Client service active pe Hipo.roVezi toate job-urile in Telecomunicatii active pe Hipo.ro |
Angajator: | Humangest Group |
Domeniu: |
|
Tip job: | full-time |
Nivel job: | 1 - 5 ani experienta |
Orase: |
|
Actualizat la: | 27.08.2021 |
Remote work: | On-site |
Humangest Romania este parte a grupului SGB Humangest Holding, grup cu capital integral italian, specializat in consultanta in domeniul resurselor umane. Obiectivul nostru este sa oferim partenerilor, candidatii potriviti nevoilor lor, precum si idei inovatoare pentru problemele ce pot aparea in domeniul resurselor umane. Humangest Group iti ofera solutii in gasirea unui loc de munca, atat in cadrul echipei noastre, cat si in cadrul companiilor client.
Cerinte
What critical skills are needed for this position?
• Bachelor degree or equivalent professional qualification;
• Previous experience within a technical support environment;
• Minimum of 2 year experience in customer support;
• Good technical skills, knowledge of CRM and ability to learn new software and hardware;
• Solid communication skills in English;
• Good communication skills, ability to handle pressure and meet critical deadlines;
• Customer and teamwork oriented & embrace cultural diversity;
• Organized, agile, committed & motivated person.
What will be your duties and responsibilities in this job?
• Handle L1 internal and external customer related issues and concerns using published documentation and knowledge base;
• Work with L2 tech support or Field Technician to gather further detail, research issues, seek resolutions and deliver a solution to the customer;
• Develop FAQs, Technical Tips and ‘How-To ’videos on Hardware also Software applications;
• Resolve customer issues and provides technical support and client counselling via phone & email;
• Check product problems and report them in SalesForce.Com or FX (SFDC Case management/Field Centrix);
• Escalates problems to Range Specialist/Level 2 or Field technician and work closely with them to develop product knowledge in order to achieve independent call handling.
We offer:
• Highly competitive salary;
• Benefits platform;
• Private medical plan;
• Holiday vouchers.
Job-uri similare care te-ar putea interesa: |
|
---|---|
Business Technical Support Specialist Aplica fara CV | |
SaaS Technical Support Specialist Aplica fara CV | |
Service Desk Technical Support Aplica fara CV | |
Vezi job-uri similare (181) |
Raporteaza eroarea la