Local Operations Quality Assurance & Project Training Coordinator

Employer: Conectys
Domain:
  • Customer Support - Client Service
  • Education - Training
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • Updated at: 22.09.2021
    Short company description

    Conectys is a global organization with centers on 3 continents and in 7 countries. We are all about transparency, modesty and growth. We also strongly believe in Fun@Work, so much that we’ve made it one of our core values.

    We have the best possible clients in gaming, high tech, travel, retail, finance and other key industries.

    Conectys is fueled by people. Employee engagement, initial and ongoing training, flexible work hours, incentives, “Pizza with the CEO”, Fruit Days, Happy Hours, employee-driven CSR programs, Open Door Policy or trips to client sites are just examples of what YOU will experience in Conectys. We are also recognized for premium BPO services with 10 awards received in the past 3 years alone.

    Requirements

    You come with

    C1 English level;
    Analytical skills;
    Excellent written and oral communication skills;
    Ability to work independently without continuous supervision;
    Easily adaptable to new circumstances, technologies and procedures.

    Responsibilities

    A day in Conectys

    Coordinates the QAs and the Trainers;
    Ensure that customer requirements are met by the team;
    Updates daily progress in related reports and monitoring carrying out activities following the agreed plan/strategy;
    Monitors and evaluate training sessions’ effectiveness, success and ROI periodically and report on them;
    Prepares operational quality & training analyses for the projects coordinated;
    Works with account manager/s to address quality and learning issues, or new educational needs regarding specific employees or departments.

    Other info

    We come with


    Attractive salary;
    Meal tickets;
    Private medical insurance;
    Work from home possibility (during the covid-19 pandemic);
    Bookster subscription;
    International career opportunities.