IT Helpdesk Engineer

About Luxoft
Luxoft, a DXC Technology Company (NYSE: DXC), is a digital strategy and software engineering firm providing bespoke technology solutions that drive business change for customers the world over. Acquired by U.S. company DXC Technology in 2019, Luxoft is a global operation in 44 cities and 23 countries with an international, agile workforce of nearly 18,000 people. It combines a unique blend of engineering excellence and deep industry expertise, helping over 425 global clients innovate in the areas of automotive, financial services, travel and hospitality, healthcare, life sciences, media and telecommunications. DXC Technology is a leading Fortune 500 IT services company which helps global companies run their mission critical systems. Together, DXC and Luxoft offer a differentiated customer-value proposition for digital transformation by combining Luxoft’s front-end digital capabilities with DXC’s expertise in IT modernization and integration. Follow our profile for regular updates and insights into technology and business needs.
​​​​​​​Luxoft Romania has been established since 2001. We currently have approximately 2500 employees working from different locations in the country.

In this role, you will provide your insight and execution to drive the optimal user experience by phone call, email and remote assistance.

- Windows server/AD/DHCP administration (accounting, policy handling, etc...)
- Windows workstation admin (OS install, security patches, etc...)
- Application software development install / maintain
- Networking knowledge & troubleshooting + network related services ( proxy, DNS, WSUS)
- Troubleshooting hardware problems
- Excellent troubleshooting skills in complex software and hardware problems
- Knowledge of structured cabling systems, able to design SCS fit out.

• Non-technical skills

- English language at least medium level
- Ability to meet deadlines, manage multiple priorities and handle sensitive and pressured situations

- Strong verbal and personal communication skills
- Accuracy and Attention to details
- Problem analysis, use of judgment and ability to solve problems efficiently
- Verbal communication skills
- Tolerant and flexible to different situations
Nice-to-Have Skills:
- VDI environment administration
- Basic scripting knowledge
- Basic Linux admin ( OS install, basic config )
- Familiar with hardware tools like servers, printers, VoIP, UPS, networking and telecommunications devices
Languages:
English: B2 Upper Intermediate

- Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software.
- Screens, refers and diagnoses internal inquiries and work requests as they relate to maintenance of personal computers and related systems.
- Installs, configures, and upgrades computer hardware and software.
- Provides end-user software troubleshooting and support.
- Applies advanced diagnostic techniques to identify problems, investigate causes, and recommend solutions.
- Provides troubleshooting and support.
- Provides phone and help-desk support for local and off-site users.
- Provides guidance and work leadership to less-experienced technicians, and may have limited supervisory responsibilities
- Maintains current knowledge of relevant technologies as assigned.
- Participates in special projects as required.