German Sr. Customer Support Analyst role in Cluj

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Employer: DK Global Recruitment
Domain:
  • Customer Support - Client Service
  • Administrative Assistance
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • Cluj Napoca
  • Updated at: 24.08.2021
    Short company description

    DK Global Recruitment is a multilingual recruitment agency, based in Dublin, Ireland. We specialize in finding European language-speaking jobs for job seekers in many European countries. With years of experience in the multilingual BPO sector, we have developed advanced skills that we use to help Companies relocate candidates globally, and assist candidates to relocate smoothly and find their desired employment.

    Requirements

    • Fluency in English and German
    • 2 +years of relevant experience in customer management
    • Good communication skills and the ability to liaise with various internal teams
    • Ability to document action items and drive them to completion
    • Willingness to drive work to completion irrespective of the odds
    • Ability to comprehend business problems and presenting the needed solution to the customer

    Responsibilities

    • Ownership and drive to bring all issues pertaining to specific clients to a closure
    • Providing inputs to the team leads for the status update calls with the key stakeholders from the client side
    • Develop a sound understanding of the organizational policies, procedures and eProcurement tools and implement it on a day to day basis
    • Provide technical assistance via phone, email and WebEx to clients, across the globe for eProcurement tools
    • Proactively communicate issue status in a timely way to the clients and the management.
    • Take ownership of issues until they are successfully resolved. Ensuring the timely resolution to meet our ‘Service Level Objectives’ (SLOs)
    • Answering inbound calls of clients as per the SLA`s and ensure resolution on call – first fix
    • Making outbound calls to clients if process demands so
    • Ensuring complete documentation with the ticketing system for ease of reporting and follow up as per the process
    • Efficiently and concisely document support calls/email support inquiries and resolution into the company’s tracking system
    • Filing ‘Solutions’ and ‘Problem Reports’. Co-coordinating with various concerned departments to ensure the dynamic fixture of bugs and issues
    • Analysis of issues, collecting of right information

    Other info

    • Relocation package
    • Excellent benefits - Apply for more details!


    Why choose Recruitment Agency: You are given extra support in preparing for interviews / You can ask for your application feedback anytime via email or phone / All our services to job seekers are free of charge / We also offer bonus scheme to candidates.

    Note: Applying to this job advertisement would be considered as GDPR consent given to DK Global Recruitment. We may share your profile details directly with the hiring company for the initial screening of your profile suitability and duplicate check.