Account Support Manager Romania

Employer: Hewlett Packard Enterprise
Domain:
  • Customer Support - Client Service
  • IT Hardware
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • Updated at: 20.09.2021
    Short company description

    At Hewlett Packard Enterprise, our ideas propel our world faster. We’re an industry-leading technology company. And we’re accelerating everything we do. With the industry’s most comprehensive portfolio, our technology and services help transform our customers around the world to become more efficient, more productive and more secure. They enable our customers to go further. And our employees to develop, learn and advance their careers. Ready to change the world? No one’s doing it faster.
    Mission: We help customers use technology to slash the time it takes to turn ideas into value. In turn, they transform industries, markets and lives.

    Some of our customers run traditional IT environments. Most are transitioning to a secure, cloud-enabled, mobile-friendly infrastructure. Many rely on a combination of both. Wherever they are in that journey, we provide the technology and solutions to help them succeed.

    Requirements

    If you are…


    • Good at partnering, innovating, and making things happen. You are aligned to our core values.

    • Holding a Bachelor or Associate degree (technical field) with 5- 7 years working experience in related fields

    • Having ITIL/ITSM knowledge - nice to have

    • A professional with the ability to build & manage a strong customer relationship and to prepare clear, concise and persuasive communications for multiple audiences, including demonstrating effective writing, presentation skills, listening actively and projecting a trustable image.

    • Able to understand & analyze an issue or problem in order to implement a corrective action plan.

    • Showing a broad understanding of market dynamics, an industry area, commercial issues, and technical concerns

    • Able to lead cross cultural, cross tower & cross business teams for effective & efficient customer support.

    • A professional that consistently applies Quality & Continuous Improvement Plans.

    • Holding a driver's licence



    Join us and make your mark!

    Responsibilities

    In a typical day as an Account Support Manager, you would


    • Own customer operational relationship: develop & nurture excellent customer satisfaction

    • Have a high level of account knowledge about the Customer’s IT environment from a technical, operating procedure and business impact perspective.

    • Align the service delivery to the Customers Business and IT objectives.

    • Build and maintain customer relationships at appropriate levels within the account including key decision makers and influencers.

    • Leverage the extended account team (including delivery partners) to expand relationships and communication networks.

    • Support Account Support Team & all delivery organizations to the timely, cost-effective delivery of SLA requirements identifying & recommending optimization while managing scope, resources & coordination.

    • Deliver standard services in accordance with the Service Delivery Guides.

    • Ensure performance goals are met for all in scope services across all towers: identifying & analyzing gaps & implementing corrective action plans.

    • Be the contact for operational & tactical issues representing delivery of all services (all functions) to the customer: manage performance metrics, reporting, escalation & communication.

    • Act as a team or project leader for small and medium AST/delivery teams by providing managerial and technical direction.

    • Apply industry knowledge, trends, and innovative technology directions guiding the customer to successful business outcomes.

    Other info

    We offer:


    • A competitive salary and extensive social benefits

    • Diverse and dynamic work environment

    • Work-life balance and support for career development

    • An amazing life inside the element! Want to know more about it?

    HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together.