TRACE Analyst with English

Angajator: Linde Global Services Romania SRL
  • Customer support - Client service
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
  • Timisoara
  • Actualizat la: 23.09.2021
    Scurta descriere a companiei

    Since 2014, Linde Global Services Romania (LGS Romania) is the captive shared service center of Linde plc based in Timisoara, processing and supporting a variety of intra-company functions and services in the area of Order-to-Cash for Linde Germany and Linde Switzerland. In addition, global business streams of Linde plc as Business Reporting & Analytics, Continuous Improvement & Automation, are being actively supported by our professionals. 


    The profile of our future colleague includes:
    • Great communication skills, both written and verbal
    • Mandatory advanced level of ENGLISH language (B2-C)
    • Intermediate level of German language is a plus
    • Good knowledge of MS Office package (Outlook, Excel, Word, PowerPoint)
    • Equivalent knowledge and experience using ERP systems (SAP is a plus)
    • Customer support/ customer service experience; Focus on customer satisfaction
    • Detailed oriented and problem-solving skills
    • Presentation and training delivery skills


    The TRACE Analyst compares information about company business partners (customers, suppliers, banks, etc) against international lists of sanctioned parties (individuals and entities) that our company is prohibited from doing business with, by analysing potential matches and clearing any false positives in the process.

    Key responsibilities:
    • Collect and disseminate data reports according to use
    • Run periodic reports and perform periodic activities to verify the compliance of customers, suppliers and other third parties in the system, and, as appropriate, informing the Local Organization and/ or the compliance officer, on the identified cases
    • Create and deliver reports/presentations/process maps required by customer and line manager as part of business dynamics
    • Coordinate with other business partners like administrators, customer service officers, business managers and compliance branch according to business deliverables
    • Provide technical insight for process related topics
    • Create materials and deliver trainings to business partners
    • Create on a regular basis the working procedures; update of documentation, working procedures, internal policies, as well as informing the manager and teammates of changes/modifications/updates; maintain quality in the required standards and constantly improve the performance of processes; collaborate with team and team manager on workload and fair sharing of shared responsibilities
    • Maintain quality standards and improves process performance
    • Respect the confidentiality and secrecy of company information towards third parties

    Alte informatii

    We are a community of determined and proactive people, empowered to turn a challenge into an opportunity of learning and developing. We value a culture based on communication, mutual support and constructive competition while having fun together. In addition to an attractive compensation and benefits package, we offer you the opportunity to have an impact on the well-being of our customers and the chance to tailor your career growth.

    In addition to your monthly salary, we offer:
    • 8hrs working schedule with 30 minutes lunch break included
    • Meal tickets in value of 20 RON
    • Annual performance bonus
    • Annual vacation bonus
    • Easter bonus
    • Christmas bonus
    • Gift vouchers for children (1st of June celebration, Christmas celebration)
    • Gift vouchers for women (8th of March celebration)
    • Home office policy
    • Private medical subscription
    • Financial bonuses for Life events celebration and unforeseen situations
    • Bookster