IT Consultant for Network Performance - IT TSR

Job Description:

- Consulting and 3rd level support for Continental's global Connectivity Services: Wide Area Network (WAN), Internet Access & Security Services and Business Units;

- Communication with external suppliers like WAN service provider, software - hardware vendors and internal departments for network performance related topics;

- Drive Escalation and Problem Management processes, and coordinate incident and problem resolution with internal IT teams and external service providers;

- Develop and recommend measures in order to improve network transparency also in regard to cost;

- Support Application and Service Owner with complex performance problems related to the WAN, Internet Access & Security services: analysis, setup different scenarios, document performance measurements, troubleshooting, testing;

- Plan, provision and maintain an information & monitoring platform for Connectivity services;

- Project work in global teams related to Connectivity services.

Job Requirements:

- Computer Science or equivalent studies minimum (Bachelor's Degree);

- Well organized with technical planning and problem-solving skills;

- Coordination skills (customer/vendor management);

- Project/process management skills;

- Ability to creatively solve problems with minimal guidance, while maintaining a timely, cost effective approach;

- High motivation to work in a challenging, global acting and multicultural team;

- Fluent in English (German a plus);

- Working knowledge of ITIL with respect to Incident and Change Management;

- Expert knowledge in the networking area: Network topologies, IP protocols;

- Knowledge of Dynamic routing protocols: BGP, OSPF;

- Knowledge of Firewall & WEB Security solutions;

- DevOps skills and/or Network Analysis skills are a plus.

What we offer:

- Integration Program in a professional, young & dynamic team;

- Competitive Salaries (based on performance) & Benefits;

- Health & Wellness (Private Health and Dental Insurance, Sport activities etc.);

- Professional Development Opportunities (in Technical and Managerial Area);

- Stability;

- International Work Environment & Traveling Opportunities;

- Flexibility Program including flexible hours, mobile work and sabbaticals.