Sr Customer Experience Specialist with Dutch HBT

Honeywell is a Fortune 100 company that invents and manufactures technologies to address tough challenges linked to global macro trends such as safety, security, and energy. With approximately 122,000 employees worldwide, including more than 19,000 engineers and scientists, we have an unrelenting focus on quality, delivery, value, and technology in everything we make and do.

Bachelor’s degree (or equivalent experience)
Business fluent in written and spoken English and Dutch
1-2 years of Customer Support experience
Strong knowledge/experience with CRM/SAP and understanding CRM/ERP system business processes
Intermediate level of MS office skills (Excel, Word, Outlook, PowerPoint)

We offer:

A culture that fosters inclusion, diversity and innovation
Market specific training and ongoing personal development
Career growth opportunities
Experienced leaders to support your professional development
International work environment

The future is what we make it.

When you join Honeywell, you become a member of our global team of thinkers, innovators, dreamers and doers who make the things that make the future. That means changing the way we fly, fueling jets in an eco-friendly way, keeping buildings smart and safe and even making it possible to breathe on Mars.
Working at Honeywell isn’t just about developing cool things. That’s why all our employees enjoy access to dynamic career opportunities across different fields and industries.

Are you ready to help us make the future?

Responsibilities:

Timely gather all relevant info to accurately respond to all customer queries accurately and on time perform system updates
Validation and order entry of customer purchase orders within defined target and quality
Ensures timely resolution of all potential roadblocks preventing order processing flowing seamlessly to fulfilment
Covers order scheduling according customer specific requirements as well as internal stock availability
Set up, document and maintaining the order entry process for assigned customers
Backlog Management
Supports all customer disputes regarding standard return transactions, defective items, damaged shipments and ensures fast resolution in collaboration with other internal departments
Ensures accurate reporting on any physical complaints as per the internal process and monitors closure in line with customer expectation
Ensures accurate processing of performance rebates for all major distribution and platinum accounts
Acts within defined targets on all financial claims received from customer / Credit and Collection department by validating and performing financial corrections on disputed invoices

If this is your dream role, then we'd love to hear from you.

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.