COLLECTIONS OFFICER with Portuguese, Location: Bucharest
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Sales Consulting activates on the HR market since 1998, having a national coverage in several areas of expertise: recruiting and selection assessment center HR market mapping/due diligence projects, personnel leasing, payroll.
Sales Consulting has 2 fully operational branches: Cluj-Napoca (also the head-office) and Bucharest.
We are developing various projects (Recruitment, Training and Consultancy) in some of the most varied type of industries:
- AUTOMOTIVE/PRODUCTION/ENGINEERING (Specialists and Middle & Top Management positions)
- OUTSOURCING (BPO/SSC/CC)
- IT & C (C++, C#, .NET, Java, Linux etc)
- FMCG (sales & purchasing positions; all levels)
- PHARMA (all levels)
— Fluent in Portuguese;
— Good understanding of English;
— Excellent customer service skills;
— Experience with accounting systems, cash applications, customer service, SAP would be a plus;
— Competent Microsoft Office user: Excel, Word and Power Point;
— Ability to solve urgent matters and work under pressure;
— Ability to prioritize and schedule workload;
— Reliable, active approach striving for process improvement;
— Responsibility, accuracy;
— Team player.
— Contact customers via e-mail/phone/fax and initiate collection activities;
— Identify and collect payment of overdue invoices through proactive planning, prioritization and
execution of daily call cycles;
— Provide necessary information of credit worthiness to customer service when required;
— Manage the customer portfolio within the agreed credit terms and credit limits;
— Meet cash collection targets keep up-to-date;
— Deliver service in line with agreed controls and procedures;
— Input notes on payment agreements and follow-up actions;
— Reinstate accounts when payment is received;
— Initiate Collection Agency activities, providing collection data and contact details to the Collection
— Instigate legal proceeding (in-house or external) for accounts that require legal resolution;
— Flag invoices that relate to doubtful balances to be written off and input notes why the balance is not
— Register invoice disputes;
— Follow escalation routes, adhere to laid down procedures and proactively identify problem areas and
propose likely solutions.
Only eligible candidates will be contacted. Thank you for your understanding!