HR CONTACT CENTRE ANALYST WITH FRENCH, Location: Bucharest

Sales Consulting activates on the HR market since 1998, having a national coverage in several areas of expertise: recruiting and selection assessment center HR market mapping/due diligence projects, personnel leasing, payroll.

Sales Consulting has 2 fully operational branches: Cluj-Napoca (also the head-office) and Bucharest.
We are developing various projects (Recruitment, Training and Consultancy) in some of the most varied type of industries:
- AUTOMOTIVE/PRODUCTION/ENGINEERING (Specialists and Middle & Top Management positions)
- OUTSOURCING (BPO/SSC/CC)
- IT & C (C++, C#, .NET, Java, Linux etc)
- FMCG (sales & purchasing positions; all levels)
- PHARMA (all levels)

― Fluent in French
― Able to communicate in English
― University degree in HR or psychology is a plus, but not a requirement
― Previous professional experience in HR
― Able to work full time
― Team player
― Attentive to details
― Communicative and positive person

- Answer incoming customer communications, which will involve assessing caller’s needs, entitling the call through analyzing the situation, and offering accurate solutions
- Respond positively to customer’s questions in a timely manner
- Research complex customer questions thoroughly to provide accurate information and solutions
- Provide accurate information to the customer, anticipating future concerns and communicating next steps in the process effectively
- Overcome customer objections via deft communication and de-escalation skills, to solve problems, instill confidence and build client brand-loyalty
- Identify process improvement opportunities to ensure smooth operations for internal processes as well as from customers’ perspective
- Engage with other areas of the business as needed to meet customer needs
- Act on behalf of the customer’s best interest within external and internal teams and operations to ensure the smoothest experience possible for the customer
- Maintain a positive attitude and support Commitment to Excellence
- Maintain On-time attendance and schedule adherence
- Maintain meets or exceeds scorecard rating (engagement, productivity, and quality goals)
- Provide on the job training for new employees

Only eligible candidates will be contacted. Thank you for your understanding!