HR CONTACT CENTRE ANALYST WITH FRENCH, Location: Bucharest

Angajator: SalesConsulting
Domeniu:
  • Resurse Umane - Psihologie
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
    Orase:
  • BUCURESTI
  • Actualizat la: 28.09.2021
    Scurta descriere a companiei

    Sales Consulting activates on the HR market since 1998, having a national coverage in several areas of expertise: recruiting and selection assessment center HR market mapping/due diligence projects, personnel leasing, payroll.

    Sales Consulting has 2 fully operational branches: Cluj-Napoca (also the head-office) and Bucharest.
    We are developing various projects (Recruitment, Training and Consultancy) in some of the most varied type of industries:
    - AUTOMOTIVE/PRODUCTION/ENGINEERING (Specialists and Middle & Top Management positions)
    - OUTSOURCING (BPO/SSC/CC)
    - IT & C (C++, C#, .NET, Java, Linux etc)
    - FMCG (sales & purchasing positions; all levels)
    - PHARMA (all levels)

    Cerinte

    ― Fluent in French
    ― Able to communicate in English
    ― University degree in HR or psychology is a plus, but not a requirement
    ― Previous professional experience in HR
    ― Able to work full time
    ― Team player
    ― Attentive to details
    ― Communicative and positive person

    Responsabilitati

    - Answer incoming customer communications, which will involve assessing caller’s needs, entitling the call through analyzing the situation, and offering accurate solutions
    - Respond positively to customer’s questions in a timely manner
    - Research complex customer questions thoroughly to provide accurate information and solutions
    - Provide accurate information to the customer, anticipating future concerns and communicating next steps in the process effectively
    - Overcome customer objections via deft communication and de-escalation skills, to solve problems, instill confidence and build client brand-loyalty
    - Identify process improvement opportunities to ensure smooth operations for internal processes as well as from customers’ perspective
    - Engage with other areas of the business as needed to meet customer needs
    - Act on behalf of the customer’s best interest within external and internal teams and operations to ensure the smoothest experience possible for the customer
    - Maintain a positive attitude and support Commitment to Excellence
    - Maintain On-time attendance and schedule adherence
    - Maintain meets or exceeds scorecard rating (engagement, productivity, and quality goals)
    - Provide on the job training for new employees

    Alte informatii

    Only eligible candidates will be contacted. Thank you for your understanding!