Training Manager with French - CDD 2 years
Temps is the leading company providing integrated HR services and workforce solutions for white collars professionals. Founded in 2011 as part of an IT group, historically we build our core expertise for the IT&C sector. Temps capitalized the market knowledge and expended its expertise to expanding industry sectors. The company has been growing out of passion for an outstanding performance for both candidates and clients. We continuously invest in technology and process digitalization as key components for a flexible and effective service.
What differentiates us is what makes us stronger as a team. Values are what keeps us together and define us In our efforts to achieve goals, honor commitment and create a great service experience.
Find your next career opportunity in our list of open positions. If you’re an experienced professional, that’s wonderful. If not, that’s still ok, as long as you have enthusiasm and drive. For us, it’s not about years, it’s about attitude.
At least 1-2 years experience in people management;
Good command of Microsoft Office;
Good command of English and French, both written and spoken;
Excellent communication, customer orientation, decision-making skills and leadership;
Team spirit and desire to work in a collaborative environment;
Organizational and time management skills;JOB DESCRIPTION EXAMPLE
Rigorous, honest and responsible;
Drives and promotes change;
Ability to animate, motivate and convince;
Open minded, proactive and autonomous in the learning process, real interest for improvement and innovation;
Responsible attitude and result-oriented;
Experience in working with RPA solutions is a plus
You will be the responsible of training management related activities on the Training perimeter. Your daily activity will be:
Specifically, you will be required to:
-Manage a team of 8-10 team members with various activities related to My Learning: eLearning distribution, reporting, availability group administration, catalogue management and 3 RPA
Plan and manage the balanced allocation of tasks within the team, provide support to team members in complex situations and act as an escalation point, ensure resolution in a timely and appropriate manner;
Follow-up the team performance; develop and communicate working ways to achieve SLAs, KPIs, meeting customer expectations and increase the team's performance and efficiency;
Ensure proper compliance and proper application of procedures;
Maintain a close the relationship with partners, internal customers and providers, as a single point of contact;
Represent the team in the governance with Paris, cascade information and actions to the teams;
Performe managerial supervision checks for the team activity and operational risk management / permanent supervision (L2 controls);
Up-skill the team members and actively contribute to their professional development.