Customer Support Representative | with English | Cluj-Napoca

Angajator: SalesConsulting
Domeniu:
  • Internet - eCommerce
  • Telecomunicatii
  • Tip job: full-time
    Nivel job: 0 - 1 an experienta
    Orase:
  • Cluj Napoca
  • Actualizat la: 09.07.2021
    Scurta descriere a companiei

    Sales Consulting activates on the HR market since 1998, having a national coverage in several areas of expertise: recruiting and selection assessment center HR market mapping/due diligence projects, personnel leasing, payroll.

    Sales Consulting has 2 fully operational branches: Cluj-Napoca (also the head-office) and Bucharest.
    We are developing various projects (Recruitment, Training and Consultancy) in some of the most varied type of industries:
    - AUTOMOTIVE/PRODUCTION/ENGINEERING (Specialists and Middle & Top Management positions)
    - OUTSOURCING (BPO/SSC/CC)
    - IT & C (C++, C#, .NET, Java, Linux etc)
    - FMCG (sales & purchasing positions; all levels)
    - PHARMA (all levels)

    Cerinte

    • Advanced level of English
    • Previous experience in Customer Service preferred
    • Impeccable communication skills
    • A calm, cool and level-headed attitude in every situation
    • Excellent self-organizing skills
    • A pro-active approach and willingness to work on own initiative
    • Ability to work under pressure, in order to achieve deadlines and KPI’s
    • Ability to adapt to a continuously changing environment and procedures
    • Knowledge of Microsoft Office Pack (Word, Excel).

    Responsabilitati

    • Respond efficiently and effectively to all customers’ enquiries within given timescales
    • Develop and maintain a full technical knowledge of the client’s products and services
    • Deal with all correspondence as requested/required
    • Accurately log all calls and in line with procedures
    • Responsibly maintain and update all job-related administrative forms
    • Be able to recognize when a problem/query should be transferred to another department or a more senior member of staff.