Specialist Customer Operations (German/Greek/French/Italian)
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Employer: | Henkel Romania |
Domain: |
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Job type: | full-time |
Job level: | 1 - 5 years of experience |
Location: |
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Updated at: | 07.09.2021 |
Remote work: | On-site |
Location: Bratislava, Slovakia
YOUR ROLE
- Daily cooperation with colleagues (native speakers) from the Front-office, Sales and Key Account Management departments in the supported local country
- Pricing& rebate related processes
- Interaction with Customer service from respective countries in order to solve queries and issues related to customer
- Quality check of maintained data in SAP database (strong focus on details)
- Daily communication (via phone or email) in Italian/English language with local and global teams
- Overview of customer accounts – credit and debit notes management
- Pricing and logistic discrepancies investigation
- Reporting, monitoring & invoicing
- Participating in various projects and proposing process improvements
YOUR SKILLS
- Active knowledge of English and German/Greek/French/Italian
- Customer orientation, performance motivation
- A self-starter who takes initiative
- Ability to work independently and within a team
- Accuracy, attention to detail and flexibility
- Communication and interpersonal skills
- Microsoft office usage & SAP knowledge is advantage
BENEFITS WE OFFER
- 13th salary
- Performance-based bonus up to 110%
- Financial bonus for referring a suitable candidate from 500 to 1000 EUR gross
- Extra contribution to lunch vouchers
- Cafeteria benefit system
- Henkel Shop
- Henkel Kindergarten
- Life insurance
- Health care package
- Relocation bonus
- 5 sick days per year
- Home Office
- Extra paid days off for special life events
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