IT Support Engineer

To position MassMutual as a market leader for the next stage of growth, it is critical that we build top engineering capacity in a rapidly changing digital world. Romania has a significant pool of highly trained engineering professionals and so we are very excited to build operations in both Bucharest and Cluj.

Requirements:
 3-7 years of related experience
 Have the ability to work autonomously and be a key contributor to a team
 Be professional and courteous
 Continue to grow and develop your professional and technical skill sets
 Handle projects or work with defined scope
 Work with guidance on team/unit projects
 Have problem solving capabilities
 Make worthwhile improvements to existing programs, and procedures
 Make practical suggestions for improving work processes
 Work for consensus and contribute to the achievements of work group goals
 Balance travel between locations while exceeding service levels
 Advanced English required

Responsibilities:
 Desktop, laptop and mobile device support
 MAC / Windows expertise / troubleshooting mastery / understand how to build images and install / configure software
 Networking / voice expertise – basic understanding
 Diagnostic and problem resolution
 Hardware and software upgrades and installations
 Technical planning for the delivery of current / future technologies
 Customer education and consulting
 Security consulting
 Audit consulting
 Fulfill basic to complex audio-visual support
 Fulfill basic to complex printer support
 Fulfill onboarding, termination, disposal and hardware refresh support
 Deliver proactive hardware/software cross training and research

Reporting to: Computing Director
Department name: IT Support
Location: Cluj, Ro
Key Goal: Responsible for all aspects of supporting and maintaining organizational computer systems, software and peripherals.

Who We Are – MassMutual Romania
MassMutual Romania – in partnership with MassMutual in the United States – will help shape a culture of innovation and to create the digital products and technology solutions that help people secure their future and protect the ones they love.

Positioning MassMutual for its next 20 million customers and remaining innovative in a digital-first world led to the creation of MassMutual Romania in 2020. With offices in Bucharest and Cluj, MassMutual Romania was established to build an in-house team with expertise in application development and support, quality assurance and data science.

For 170 years, MassMutual has put its customers at the heart of what it does by providing holistic financial solutions, guidance, and education on their terms. Its long-term strategy helps ensure that policyowners and their loved ones can rely on them to be there when they need them most.

If this vision excites you, we are seeking an IT Support Engineer to become a MassMutual Romania team member. This is a great opportunity to be a part of the transformational journey at MassMutual Romania. As we continue to grow our business and look for new ways to engage with customers, technology will be one of the most important enablers to our success and you can be a part of it.

The Opportunity
Do you want to be part of a team that encourages your growth, supports your ambitions and makes it a priority for you to reach your goals? Is helping people part of who you are? At MassMutual Romania, we help millions of people find financial freedom, offer financial protection and plan for the future. We do this by building trust with our customers by being knowledgeable problem solvers and prioritize their needs above all else. We Live Mutual. If this sounds like a fit, we’re looking to hire an IT Support Engineer to join our team.

Job Description:
We are currently seeking an IT Support Engineer to join our local team in Cluj. The person who will join this role will report to a local manager based in Bucharest.
The IT Support Engineer role will work in partnership with MassMutual customers to support and maintain organizational computer systems, software and peripherals. This includes installing, diagnosing, repairing, maintaining, and upgrading all organizational hardware and equipment while ensuring optimal performance in order for the customers to meet their business objectives and overcome problems. The person will also troubleshoot problem areas (in person, by telephone, chat or work order) in a timely, documented and accurate fashion, and provide end-user assistance where and when required. Have the required technical skill set to deliver successful fulfillment of services across multiple Workstation and Infrastructure disciplines.