Customer Success Representative for Italy (Mat cover - 2 years)

Employer: Veeam Software
Domain:
  • Sales
  • Job type: full-time
    Job level: 0 - 1 years of experience
    Location:
  • BUCHAREST
  • Updated at: 26.07.2021

    The Customer Success Representative (Emerging Accounts) is responsible for the renewal of customer maintenance contracts in their assigned territory/segment; this includes providing quotes directly to customers and/or their assigned channel partners. The Customer Success Representative is responsible for ensuring the best customer experience as well as customer retention, with the customer success being number one objective. The Customer Success Representative is also responsible for upselling customers to premium services and for identifying opportunities for add-on sales of Veeam products. This position is focused on driving revenue bookings and overachieving quotas through retaining customers.

    Effectively manages renewal of all contracts in assigned territory to protect and grow Veeam maintenance revenue, as well as upsell and cross sell
    Ensures customer success and goes above and beyond to ensure customer retention and satisfaction
    Proactively monitors the funnel of expiring agreements, executes actions in timely manner to ensure the continuation of assigned customers on maintenance agreements
    Provides timely proposals and quotes as requested pursuant to terms of customer and/or partner agreements
    Efficiently handles customer and partner inquiries related to quotes, pricing, co-terming, up-selling and reinstatement of maintenance contracts
    Positively interacts and collaborates with customers, Veeam partners, and Veeam associates
    Identifies and pursues maintenance reinstatement opportunities
    Assists in negotiation of maintenance agreements
    Accurately records all activities on customer/partner record in Veeam's customer relationship management system (SalesForce.com)
    Achieves target quota
    Focuses on customer retention, renewal rate, and high velocity selling with special attention to maximizing revenue generation with our emerging customer base (varies depending on segment)

    Bachelor's Degree required (a combination of education and experience will be considered)
    Previous product or services sales experience in software or related industry is a plus
    Previous support and/or maintenance renewal sales experience is preferred
    Superb customer service skills are required
    Excellent verbal and written communications skills
    Exceptional organizational skills with the proven ability to prioritize and multi-task to meet deadlines and quotas
    Ability to work in a semi-autonomous and fast-paced environment
    High-energy, motivated self-starter prepared to handle high number of email communications and out-bound telephone calls
    Experience compiling, querying, analyzing and reporting data
    Proficiency with SalesForce.com is desirable
    Basic knowledge of virtualization industry and the ability to relay information to the partner community

    Advanced English and Italian skills