Helpdesk Agent with English/ English & Spanish

Ipsos Interactive Services is a part of Ipsos group, global market and public opinion research company which delivers information and analysis that makes our complex world easier and faster to navigate, and inspires our clients to make smarter decisions. Since 2000, Ipsos Interactive Services is a fully global company with regional hubs, satellites and local footprint all over in Ipsos group. Recently, the company has over 2,000 passionate online and mobile experts worldwide, from whom 1000+ only in Romania HUB (Bucharest, Brasov & Iasi). Our company's mission is to deliver industry leading research on a wide range of international projects for the Ipsos researchers and Ipsos end clients, everywhere, using the most complete range of techniques possible Online-Mobile and Offline at the highest levels of quality, security, speed and cost efficiency. Joining Ipsos offers you the opportunity to become part of an innovative, international Group that leads its markets. Ipsos has a strong presence in 90 countries, 18.000 employees and more than 5000 clients worldwide. A passionately company with curious experts that not only provide the most precise measurement, but shape it to provide True Understanding of Society, Markets and People. To do this we use the best of science, technology and know-how and apply the principles of security, simplicity, speed & substance to everything we do. So that our clients can act faster, smarter and bolder.

So what’s in it for you, as an IIS employee? Learning Opportunities, Flexible Benefits, Personalized Career Path, Rewarding Program, Fun & Wellness Events, and much more.



We empower you to make a difference. Be sure, go further, act smarter!

The Helpdesk Agent with English & Spanish job might be a good fit for you if you have:

• Advanced English/ English and Spanish level;
• Advanced Microsoft Office Suite;
• Ability to understand the client's needs and actively listen;
• Analysis and synthesis skills;
• Availability to work night shifts.

What Can You Expect to Be Doing as a Helpdesk Agent with English/ English & Spanish:

• Call customers to support them in registering their accounts on online platforms and using certain devices;
• Maintain contact with customers during the market research studies in which they participate;
• Use a concise and polite way of addressing, respecting the point of view of each interlocutor;
• Introduce, validate, and process data in accordance with the established norms;
• Perform data control in order to identify and correct errors.

Benefits:

• Flexible working
• Flexible Benefits platform
• Employee Assistance Program
• Friendly working environment
• Career path
• Online learning platform
• Rewarding program
• Internal events
• Referral & Seniority bonus
• Additional Vacation days.

Working shifts:
Lu - Vi: 16:00 – 24:00/ 23:00 – 07:00;
Sa - Du: 19:00 – 03:00