Customer Service Specialist

Angajator: Gi Group Romania
Domeniu:
  • Customer support - Client service
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
    Orase:
  • BUCURESTI
  • Actualizat la: 25.07.2021
    Scurta descriere a companiei

    Gi Group este una dintre cele mai mari companii de resurse umane la nivel mondial, oferind servicii pentru dezvoltarea pieței forței de muncă. Grupul oferă servicii de muncă temporară și permanentă, recrutare și selecție, servicii de consultanță și training cât și alte servicii complementare.

    Cerinte

    Gi Group is looking for a talented Customer Service Specialist for our partner, who provides a comprehensive range of automotive financial services.

    Requirements:

    University Degree;
    Medium level of English;
    Minimum 3 years of experience in a similar position;
    Charisma knowledge;
    Specific knowledge: leasing, juridical, advanced MS Office skills;
    Customer oriented;
    Communication skills, team spirit.

    Responsabilitati

    Responsibilities:

    Manages the contracts and prepares the addendums for the following situations: restructuring, cessions, total damage, partial payments, foreclosure on a third person;
    Takes care of introduction of direct debit mandates and monitors the debit process;
    Responsible for the 3 billing sessions;
    Responsible for taking the daily calls received from the customers;
    Answers to customers request received through email and from the front office area;
    Checks the courier invoice and the centralised data;
    Responsible for closing and issuing redemption bills for OL and RT contracts;
    Responsible for retention program;
    Checks the compliance with the complains procedure;
    Checks the annual taxes;
    Verifies, documents and optimizes the CS procedures; correlation of procedures with the informatics system (Charisma);
    Offers supports for special projects if the direct manager requires it.

    If you are interested please apply directly or contact us: 0730 019 018