Customer Service Specialist

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Angajator: GiGroup Romania
Domeniu:
  • Customer support - Client service
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
    Orase:
  • BUCURESTI
  • Actualizat la: 30.07.2021
    Remote work: On-site
    Scurta descriere a companiei

    We #changelives! Descoperă oportunități globale cu GI Group Holding, un pionier în servicii HR care valorizează și promovează evoluția carierei tale.

    Parte a unei echipe de peste 6700 de specialiști prezenți în 34 de țări, noi ne angajăm să dezvoltăm piața muncii prin soluții inovatoare și personalizate. Alege să lucrezi într-un mediu care apreciază valoarea personală și profesională.

    Construiește-ți cariera cu noi! Contactează-ne pentru a explora cum te putem ajuta.

    Cerinte

    Gi Group is looking for a talented Customer Service Specialist for our partner, who provides a comprehensive range of automotive financial services.

    Requirements:

    University Degree;
    Medium level of English;
    Minimum 3 years of experience in a similar position;
    Charisma knowledge;
    Specific knowledge: leasing, juridical, advanced MS Office skills;
    Customer oriented;
    Communication skills, team spirit.

    Responsabilitati

    Responsibilities:

    Manages the contracts and prepares the addendums for the following situations: restructuring, cessions, total damage, partial payments, foreclosure on a third person;
    Takes care of introduction of direct debit mandates and monitors the debit process;
    Responsible for the 3 billing sessions;
    Responsible for taking the daily calls received from the customers;
    Answers to customers request received through email and from the front office area;
    Checks the courier invoice and the centralised data;
    Responsible for closing and issuing redemption bills for OL and RT contracts;
    Responsible for retention program;
    Checks the compliance with the complains procedure;
    Checks the annual taxes;
    Verifies, documents and optimizes the CS procedures; correlation of procedures with the informatics system (Charisma);
    Offers supports for special projects if the direct manager requires it.

    If you are interested please apply directly or contact us: 0730 019 018

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