Customer Service Specialist
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Angajator: | GiGroup Romania |
Domeniu: |
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Tip job: | full-time |
Nivel job: | 1 - 5 ani experienta |
Orase: |
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Actualizat la: | 30.07.2021 |
Remote work: | On-site |
We #changelives! Descoperă oportunități globale cu GI Group Holding, un pionier în servicii HR care valorizează și promovează evoluția carierei tale.
Parte a unei echipe de peste 6700 de specialiști prezenți în 34 de țări, noi ne angajăm să dezvoltăm piața muncii prin soluții inovatoare și personalizate. Alege să lucrezi într-un mediu care apreciază valoarea personală și profesională.
Construiește-ți cariera cu noi! Contactează-ne pentru a explora cum te putem ajuta.
Gi Group is looking for a talented Customer Service Specialist for our partner, who provides a comprehensive range of automotive financial services.
Requirements:
University Degree;
Medium level of English;
Minimum 3 years of experience in a similar position;
Charisma knowledge;
Specific knowledge: leasing, juridical, advanced MS Office skills;
Customer oriented;
Communication skills, team spirit.
Responsibilities:
Manages the contracts and prepares the addendums for the following situations: restructuring, cessions, total damage, partial payments, foreclosure on a third person;
Takes care of introduction of direct debit mandates and monitors the debit process;
Responsible for the 3 billing sessions;
Responsible for taking the daily calls received from the customers;
Answers to customers request received through email and from the front office area;
Checks the courier invoice and the centralised data;
Responsible for closing and issuing redemption bills for OL and RT contracts;
Responsible for retention program;
Checks the compliance with the complains procedure;
Checks the annual taxes;
Verifies, documents and optimizes the CS procedures; correlation of procedures with the informatics system (Charisma);
Offers supports for special projects if the direct manager requires it.
If you are interested please apply directly or contact us: 0730 019 018
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