Customer Support Specialist with German and English

Angajator: Hunt Recruitment
Domeniu:
  • Customer support - Client service
  • IT Software
  • Tip job: full-time
    Nivel job: 0 - 1 an experienta
    Orase:
  • Job la nivel national
    Actualizat la: 31.07.2021
    Scurta descriere a companiei

    Hunt Recruitment is an executive search and head hunting company, with a young team of passionate professionals.
    You will find in Hunt your ideal partner in understanding what a pleasant, fast and friendly recruitment process looks like.

    Eager to start or further develop your career in recruitment? You have found the right place! :)

    Cerinte

    - Fluent German and English (both), in speaking and writing
    - Open to learn new things
    - Attention to details
    - Good PC know how (Windows, MS Office)
    - Availability to work in shifts

    Responsabilitati

    - Document inbound E-Mails (mostly) and phone calls in our ticketing systems.
    - Determine which procedure should be followed, according to defined documentation and Customer’s information: product, inquiry type (sales, technical, emergency), country of origin
    - Forward the tickets to the relevant colleagues
    - We don’t offer technical support ourselves

    Alte informatii

    - Work from home
    - High team consistency: most team members are with us from 2014.
    - No telephone waiting loop
    - Comprehensive training and constant on-the-job support
    - The focus is set on where you can find the information (the process), instead of learning by heart
    - All procedures, lists of products and guidelines are always at hand.
    - 8h Shifts, that include the 30 min lunch break. The shifts are circular: 06:00-14:00; 14:00-22:00 and 22:00-06:00.
    - Constant contact with native German and English speakers
    - Professional, international work environment:
    - Extra compensation for the shifts, nights and bank holidays
    - Consistent benefits package