Customer Risk – Operations Manager
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Angajator: | Mentor's Search |
Domeniu: |
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Tip job: | full-time |
Nivel job: | peste 5 ani experienta |
Orase: |
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Actualizat la: | 30.07.2021 |
Remote work: | On-site |
Mentor's is a head-hunting and direct search company specializing in management and sales positions.
Cerinte
• Previous experience in managing a group of people in Team Leader role or higher
• Ensure your Operation is delivering the best and informed service relating to customer risk areas
• Strong leadership skills with previous experience in a manager/team leader role
• Experience of planning and progressing a series of work within general guidelines
• Experience in planning and , team development
• Experience in the operational and day to day of a team/large group of people
• Motivational and performance driven attitude
• Well organized and rigorous in prioritization of issues
• Great Communication skills with the ability to work effectively with people at all levels in the organization
• Sets high standards of performance
• Managing the US Customer Risk Operation Teams in relation to Fraud, KYC, AML and SG procedures
• Communicating with partners in relation to the policies and actions taken in respect of Customer Risk Operational procedures
• Identify gaps in current systems, policies and strategies
• Involved in the implementation process to mitigate fraud risk and revenue loss
• Utilize data from reporting avenues to re-evaluate and optimize existing procedures
• Provide to management reporting based around set KPIs demonstrating performance across the department
• Explore new approaches and potential partnerships to support improvements to existing and new processes and involvement in any required implementation
• Develop, implement, and review operational policies and procedures.
• Manage projects focused on enhancing and optimizing fraud strategy, systems, tools, and procedures
• Maintaining a thorough understanding of the industry rules, Customer Risk and company policy and procedures as it applies to your domain for current and new Regulations
• Managing regular meetings and sessions with your Team Leaders and updating your department on key developments
• Making clear objectives for your teams as to attain optimal functionality within their areas
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