Customer Risk – Operations Manager

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Angajator: Mentor's Search
  • Customer support - Client service
  • Tip job: full-time
    Nivel job: peste 5 ani experienta
  • Actualizat la: 30.07.2021
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    Mentor's is a head-hunting and direct search company specializing in management and sales positions.


    • Previous experience in managing a group of people in Team Leader role or higher
    • Ensure your Operation is delivering the best and informed service relating to customer risk areas
    • Strong leadership skills with previous experience in a manager/team leader role
    • Experience of planning and progressing a series of work within general guidelines
    • Experience in planning and , team development
    • Experience in the operational and day to day of a team/large group of people
    • Motivational and performance driven attitude
    • Well organized and rigorous in prioritization of issues
    • Great Communication skills with the ability to work effectively with people at all levels in the organization
    • Sets high standards of performance


    • Managing the US Customer Risk Operation Teams in relation to Fraud, KYC, AML and SG procedures
    • Communicating with partners in relation to the policies and actions taken in respect of Customer Risk Operational procedures
    • Identify gaps in current systems, policies and strategies
    • Involved in the implementation process to mitigate fraud risk and revenue loss
    • Utilize data from reporting avenues to re-evaluate and optimize existing procedures
    • Provide to management reporting based around set KPIs demonstrating performance across the department
    • Explore new approaches and potential partnerships to support improvements to existing and new processes and involvement in any required implementation
    • Develop, implement, and review operational policies and procedures.
    • Manage projects focused on enhancing and optimizing fraud strategy, systems, tools, and procedures
    • Maintaining a thorough understanding of the industry rules, Customer Risk and company policy and procedures as it applies to your domain for current and new Regulations
    • Managing regular meetings and sessions with your Team Leaders and updating your department on key developments
    • Making clear objectives for your teams as to attain optimal functionality within their areas