NOC Engineer Level 2

iSoftBet Development Center was established in Timisoara in 2004 by UK Entrepreneurs, who believe in new technologies and the business opportunities Romania has to offer.

Since then, we have developed impressive online products and by doing so built an imposing brand. Our team is young, passionate and motivated to create amazing software solutions that make the difference, all in an awesome work environment with lots of benefits.

We are looking for smart people and we want you!

Required qualifications:

Bachelor degree in Computer Science;
Good understanding of computer systems, networks, database, Linux, mobile devices and other tech products;
Ability to solve a wide range of issues;
Ability to evaluate, prioritize issues and to solve or delegate them when needed;
Ability to diagnose and troubleshoot technical issues and API communication;
Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Engineer or similar role;
Familiarity with help desk solutions and monitoring applications;
Ability to adapt easily in an active team;
Excellent communication skills;
Excellent English (written and spoken) skills;

Responsibilities:

Taking ownership of customer issues reported and seeing problems through to resolution
Researching, diagnosing, troubleshooting and identifying solutions to resolve customer inquiries
Following standard procedures for proper escalation of unresolved issues to the appropriate internal/external teams
Offers real time support toward for stakeholders, operators and clients
Provide prompt and accurate feedback to customers
Prioritize and task management
Rapidly establish a good working relationship with customers and other professionals

What is in it for you?
Our people are the ‘i’ in iSoftBet and always come first. They are the heart and soul of our business, crazy about gaming and passionate about creating the best user experience possible.
Our open-plan offices, are a hive of activity and creativity, and the close-knit nature of our team makes the office a special place.
During the Covid pandemic we were working remotely to keep our employees safe. Now things are improved we have partially implemented a Hybrid policy of 1 day a week in the office. Whilst we appreciate Covid is not completely out of our lives, we want to get our office back to what it used to be. Our view is in 2022 we will be able to return 2 days a week to the office, with the flexibility to work up to 3 days from home, fully implementing our Hybrid policy.
We are holding regular virtual employee engagement initiatives to keep moral high and our culture alive! Soon we hope to have our first physical social event which will be spectacular!
iSoftBet are GDPR compliant. By applying for this position, you agree for iSoftBet to process your information for the purposes of this recruitment campaign. Your information shall be stored on our internal database for up to 12 months. Should you wish to withdraw your consent you may do so by emailing vacanciesatisoftbetdotcom .
How to Apply
If this exciting opportunity sounds like you then please notify your interest to apply for this position to HR.