Technical Consultant with German

Employer: Automatic Data Processing (ADP) Romania
Domain:
  • Customer Support - Client Service
  • IT Software
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • Updated at: 27.09.2021
    Short company description

    Consistently named one of the ‘Most Admired Companies’ by FORTUNE® Magazine, and recognized by DiversityInc® as one of the ‘Top 50 Companies for Diversity’, ADP works with more than 740,000 organizations across the globe to help their people work smarter, embrace new challenges, and unleash their talent.

    Requirements

    EDUCATION AND EXPERIENCE:

    Education: Bachelor’s degree

    Work Experience: 3+ years of experience (Customer Service is an added advantage)

    Knowledge:

    Multilingual Capability:
    Fluent (B2-C1) in German language
    Fluent (B2-C1) in English languageExperience in PAISY parameterization desirable

    Responsibilities

    OB PURPOSE & KEY OBJECTIVES:

    For our Customer Service Department, we are looking for experienced AdvancedPay specialists for the ongoing support of our existing customers.


    KEY DUTIES/TASKS:

    Analyzing activities in order to define specifications for building effective systems, capable to meet user requirements
    Configuration of the user administration console in PAISY (Patronus, Web), ADP Report & ADP Archiv (DM)
    Provide support to internal and external customers in queries concerning payroll and HR topics within the PAISY system
    Recording and clarification of customers' requests in Siebel CRM
    Analyze the effort involved in resolving/implementing the requested changes and provide estimates
    Provide technically accurate and sustainable resolutions to client reported problems and document these for future reference
    Ensure that the implemented functionality is thoroughly tested and delivered on time
    Help in continuously improving the support service to maintain a high level of customer satisfaction.
    Conduct user training (Web)
    Configuration of time and wage types for our software customers
    Implementation of HR projects in PAISY environment, . Optimization of wage Types and time frame styles
    Supporting technical experts by executing transactional tasks through ADP Report (. creating reports based on existing templates)
    Validation and creation/adaptation of individual reports in ADP Report system
    Support the development team during the product development phase (running Pre-Release tests in staging environment in order to detect technical or functional errors/differences before rollout in Production)
    Maintain and contribute to the Knowledge Base library
    Giving advice to clients to optimize their use of the product
    Ability to influence and guide clients to ADP best practice and standard solution adoption