Technical Support with Italian

Employer: Conectys
Domain:
  • Customer Support - Client Service
  • Job type: full-time
    Job level: 0 - 1 years of experience
    Location:
  • BUCHAREST
  • Updated at: 25.07.2021
    Short company description

    Conectys is a global organization with centers on 3 continents and in 7 countries. We are all about transparency, modesty and growth. We also strongly believe in Fun@Work, so much that we’ve made it one of our core values.

    We have the best possible clients in gaming, high tech, travel, retail, finance and other key industries.

    Conectys is fueled by people. Employee engagement, initial and ongoing training, flexible work hours, incentives, “Pizza with the CEO”, Fruit Days, Happy Hours, employee-driven CSR programs, Open Door Policy or trips to client sites are just examples of what YOU will experience in Conectys. We are also recognized for premium BPO services with 10 awards received in the past 3 years alone.

    Requirements

    You come with:
    - C1 level of Italian;
    - B2 level of English (we work in a multinational environment and our common language is English);
    - Minimum education: Bachelor's Degree;
    - Minimum experience: 6 months of experience in a technical/customer support role;
    - Logical thinking;
    - Availability to work from home temporary. We value your safety and during the pandemic, all our employees are working remotely.

    Responsibilities

    A day in Conectys:
    - You will be offering technical support by chat, emails (80% of the time), and calls to customers' requests about graphic cards and gaming tablets;
    - You will find new steps to solve software errors to satisfy the company's customers;
    - You will work with leaders to create reminders and question and answer sessions on the technical area for all agents in the team.

    Other info

    We come with:

    - An attractive salary;
    - Meal tickets;
    - Monthly technical bonus;
    - Monthly performance bonus (in accordance with your performance and involvement);
    - Private medical insurance;
    - Work from home possibility (during the covid-19 pandemic);
    - Flexible schedule, organized in shifts from Monday - Sunday between 10.00-22.00 (no worries you will not work more than 5 days/week);
    - Easter & Christmas gifts;
    - Bookster;
    - Training sessions in order to become the best Technical Support Specialist for our clients;
    - International career opportunities.
    - Professional work environment in a fast-growing company with young and dynamic people.