Technical Writer

Employer: Aurachain
Domain:
  • IT Software
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • Updated at: 25.07.2021
    Short company description

    Aurachain Romania began its journey around 14 years ago, launching into the enterprise software market with a product focused on business process automation. During this time, we have successfully delivered well over 100 process governance client solutions across 15 countries in Europe, Australia and the Gulf. We have also been recognized as a global award-winning leader and innovator in the enterprise software space.

    Requirements

    If you are looking for an international mix of entrepreneurial ambition and technology innovation and to be part of a growing team, on its way to achieving something revolutionary, you are welcome in our team. We offer you an outstanding team environment, low-stress atmosphere, and an opportunity to advance your career by building amazing things on a modern tech stack.

    As a Technical Writer you will work within our Product Team in order to produce customer-facing documentation. You will collaborate with internal teams in order to produce high-quality product documentation. You will be responsible with making sure that users of our product will quickly and easily find the resources that they need in order to make full use of its features. You will also facilitate dissemination and awareness of new and exciting functionality across the organization.

    REQUIRED SKILLS
    Bachelor’s degree in Computer Science, Software Engineering, Technical Communication, or equivalent. (optional)
    Experience writing customer-facing software documentation.
    Excellent command of the English and Romanian language.
    Skills and experience with Authoring/Wiki software (e.g. Confluence), Office software (e.g. Word, Excel, PowerPoint, Visio), and Editing software (e.g. Adobe Illustrator, Premier).
    English C level – Proficient user (speaking & writing).

    Great to have:

    Understanding of business process modeling using BPMN and UML notations.
    Skills or experience in designing white-board animations or explainer videos.
    Skills or experience translating technical documentation between English and Romanian.
    Experience with style guides and Content Management Systems.
    Competencies & behavior required:

    Collaborative, multi-disciplinary (must understand both technical software constraints and business needs).
    Meticulous, thorough, detail-oriented (must make sure that documentation is accurate and up-to-date).
    Enjoys carefully organizing files and folders by setting up their folder-structures and file-naming conventions.
    Excited about new technologies and software development paradigms.

    Responsibilities

    Collaborate with Software Developers, Product Owners, Quality Assurance teams, and Customer Success teams in order to obtain in-depth understanding of the product and its features.
    Work closely with Engineering in order to make sure product functionality is documented accurately and completely.
    Refine, improve, and update existing documentation in order to improve understandability.
    Produce clear, readable functional documentation suitable for business users, as well as technical documentation for internal consumption.
    Express technical information visually using graphs, figures, flowcharts, tables, or animations.
    Collect and organize technical and non-technical information into online knowledge-bases.
    Contribute to creation of high-quality user manuals, tutorials, presentations, and system specifications.
    Develop means of communicating new features with technical and non-technical staff (from top management to customer support).

    Other info

    We take your privacy seriously. Aurachain is a GDPR compliant company, by applying to this job post, you consent with your data being processed in accordance with our Privacy Policy which you can find on our website.