Trainer role in Timisoara - German or French required

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Employer: DK Global Recruitment
Domain:
  • Customer Support - Client Service
  • Administrative Assistance
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • Timisoara
  • Updated at: 27.07.2021
    Short company description

    DK Global Recruitment is a multilingual recruitment agency, based in Dublin, Ireland. We specialize in finding European language-speaking jobs for job seekers in many European countries. With years of experience in the multilingual BPO sector, we have developed advanced skills that we use to help Companies relocate candidates globally, and assist candidates to relocate smoothly and find their desired employment.

    Requirements

    Preferred: Candidate must possess at least a Bachelor's/College Degree, any field.
    Excellent written and spoken German or French and English
    At least 1 year of working experience in the related field is required for this position.
    Experience in handling a Retail program is preferred
    Excellent written and verbal communication skills
    Must possess good presentation skills
    Excellent Organizational and planning skills
    Good understanding of Group Dynamics (diversity)
    Experience in MSOffice Application like Word/Excel/PowerPoint
    Analytic and Results Oriented
    Strong experience on presentation skills
    Computer literate/Tech Savvy with a minimum typing skill of 30 wpm with 90% accuracy
    Excellent communication and customer service skills
    Experience in Retail industry (preferably in Fashion)
    Hands on experience in back office activities – Live Chat and Social Media

    Responsibilities

    Conducting inductions for New Hire batches.
    Responsible for conducting pre-process and process training to new hires and evaluate their performance based on their competencies.
    Training new advisors before they go live, for voice and accent, application and product and Business Communications.
    Maintain attrition and throughput as per process guidelines
    Rostering and tracking planned and unplanned leaves.
    Resolving and escalating trainee concerns and issues.
    Coach and counsel where-ever needed
    Document Training reports and trackers
    Conduct Pre & Post assessment to identify any red flags (if any)
    Provide feedback to specific areas of opportunity
    Provides Training Needs Analysis
    Coach associates on DSAT with a clear understanding of process requirement
    Conduct regular audits to check training effectiveness
    Conduct Recursive Training based on the Training Need Identification/Analysis received from Operations/Quality
    Helps in creating training modules/curriculum
    Other tasks that may be required/assigned by the supervisor/manager as required by the business
    Identifying Red Flags (Poor Performers) and formulating an effective action Plan.
    On floor training. Monitoring and auditing the calls. Coaching the advisors on the floor.
    Keeping track of their performance.
    Attend client calls for discussions on performance of advisors, CSAT, Bottom quartile
    Advisors, Action Plan, Call Calibration, Weekly dashboard updates.
    Taking live calls 8 Hrs. /Month to ensure they are up to date with ground level issues

    Other info

    DK Global Recruitment is a multilingual recruitment agency, based in Dublin, Ireland. We specialize in finding European language-speaking jobs for job seekers in many European countries. With years of experience in the multilingual BPO sector. Our fully-trained expert recruiters help and advise job seekers throughout the recruitment process, and always treat the candidate as a high priority.

    Our clients are highly-reputed companies with constant growth in the international market and we are pleased to find good employees for them. Thus, you should not hesitate to contact us regarding any kind of queries you have, related to jobs and career advice.

    Why use a Recruitment Agency

    You are given extra support in preparing for interviews
    You have a contact person who gives you all the details of the job
    You can ask for your application feedback anytime via email or phone
    You don’t have to face the situation where company do not reply to you for days.
    All our services to job seekers are free of charge. We also offer bonus scheme to candidates.

    Note: Applying to this job advertisement would be considered as GDPR consent given to DK Global Recruitment. We may share your profile details directly with the hiring company for the initial screening of your profile suitability and duplicate check.