Key Account Manager

Key Account Manager is developing mutually beneficial relationships between KONE and customers which are strategic or nationally/locally important. He/she maximizes KONE’s current and future share of customer’s business by identifying solutions and developing processes that add value to both KONE and the customer.

Responsibilities:

• Managing strategic customers assigned to him/her
• Accuracy of customer data and hierarchies. 
• Customer plans, their approval and follow-up with the unit management 
• Building and coordinating relationships on many levels between customers organization and KONE as well as other stakeholders. 
• Responsible of evaluating any commercial or operational risks or customer complaints related to the account and raising them with the Management team
• Responsible for creating and managing opportunities in his/her customer base with the account teams
• Responsible for sharing customer knowledge and contacts to support other account team members to win the orders
• Creates value propositions with clearly described benefits of KONE solutions for customer’s needs
• Responsible for national or frame agreements and managing the customer’s contract portfolio
• Responsible for developing the profitability of the customers’ business with KONE according to the account plan
• Driving commitment to the shared objectives among the sales managers, sales persons, supervisors and other KONE team members
• Keeps the local sales persons and project managers up to date of the agreed practices, coordinates, monitors and reports the daily activities.

• Complex selling process management
• Able to communicate features advantages, benefits and value to different customers’ needs and segments (FABV)
• Good level of English
• IT literacy