Key Account Manager

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Angajator: KONE
  • Constructii
  • Inginerie
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
  • Actualizat la: 23.07.2021

    Key Account Manager is developing mutually beneficial relationships between KONE and customers which are strategic or nationally/locally important. He/she maximizes KONE’s current and future share of customer’s business by identifying solutions and developing processes that add value to both KONE and the customer.


    • Managing strategic customers assigned to him/her
    • Accuracy of customer data and hierarchies. 
    • Customer plans, their approval and follow-up with the unit management 
    • Building and coordinating relationships on many levels between customers organization and KONE as well as other stakeholders. 
    • Responsible of evaluating any commercial or operational risks or customer complaints related to the account and raising them with the Management team
    • Responsible for creating and managing opportunities in his/her customer base with the account teams
    • Responsible for sharing customer knowledge and contacts to support other account team members to win the orders
    • Creates value propositions with clearly described benefits of KONE solutions for customer’s needs
    • Responsible for national or frame agreements and managing the customer’s contract portfolio
    • Responsible for developing the profitability of the customers’ business with KONE according to the account plan
    • Driving commitment to the shared objectives among the sales managers, sales persons, supervisors and other KONE team members
    • Keeps the local sales persons and project managers up to date of the agreed practices, coordinates, monitors and reports the daily activities.
    Professional Requirements:
    • Complex selling process management
    • Able to communicate features advantages, benefits and value to different customers’ needs and segments (FABV)
    • Good level of English
    • IT literacy