Travel Data Processing Agent with English (Back office)

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Angajator: WNS Global Services
Domeniu:
  • Customer support - Client service
  • Turism
  • Vanzari
  • Tip job: full-time
    Nivel job: 0 - 1 an experienta
    Orase:
  • BUCURESTI
  • Job la nivel national
    Actualizat la: 24.08.2021
    Remote work: On-site
    Scurta descriere a companiei

    WNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities.


    WNS Romania is a leading provider of end-to-end BPM solutions in Europe. We are strategic partner to our clients for delivering a full range of basic to complex business processes.
    We understand European business while maintaining a global context. We have stood by this statement since our inception in 2008.

    Our core capabilities are around German, Italian, Spanish, French, English languages across F&A, Procurement and Customer Service Interaction Services. We have over 11 clients and more than 450 employees across multiple industries like: Insurance, Travel & Leisure, Manufacturing, Market Intelligence, Music & Entertainment and Specialty Minerals.

    We are most admired for our people, partnership approach, performance and domain expertise.

    Cerinte

    Ideal candidate for the Travel Data Processing Agent position:

    Customer oriented;
    Good level of English language
    Adaptable and flexible type of person;
    Strong attention to detail and accuracy;
    Customer Service orientation;
    Ability to handle multiple tasks and responsibilities;
    Ability to meet deadlines, providing accurate and thorough results;
    Nice to have prior Contact Center/Travel industry / Customer care
    Availability to work night shifts

    Responsabilitati

    Key Responsibilities:

    You will use client application to verify the travel requirements (including test results) both upon departure and arrival (where applicable).
    ​Perform pre-checking to ensure that all documents are compliant based on Travel requirements;
    Provide email based support to the application users;
    Manual reviews of Covid test results and vaccine information and/or other travel/health documentation per a passenger’s destination requirements;
    Ensures travelers are fully compliant with the entry requirements for their destination before leaving home;
    Respond to and process queries received from travelers;
    Assist the customer support department by investigating various queries received from the end-users.

    Alte informatii


    Our offer:
    Bonuses for your results;
    A great office, a friendly atmosphere and a multinational environment.
    Meal tickets (15 RON/Day);
    Wide range of development and training options (including soft skills and language courses);
    Free coffee and fruits to keep you energized but also medical coverage;
    Bookster and Benefits Online for you to enjoy your hobbies.

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