Travel Data Processing Agent with English (Back office)

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Angajator: WNS Global Services
Domeniu:
  • Customer support - Client service
  • Turism
  • Vanzari
  • Tip job: full-time
    Nivel job: 0 - 1 an experienta
    Orase:
  • BUCURESTI
  • Job la nivel national
    Actualizat la: 24.08.2021
    Scurta descriere a companiei

    WNS Global Services is a recognized leader in business process outsourcing (BPO).

    We deliver value to our customers by bringing operational excellence, deep industry and functional knowledge to critical business processes. Our customers comes from various industries, such us: travel, insurance, financial services, healthcare, manufacturing, distribution and retail.

    We will welcome you in a global team and in a friendly work environment where you can professionally evolve. Looking forward meeting you!

    Cerinte

    Ideal candidate for the Travel Data Processing Agent position:

    Customer oriented;
    Good level of English language
    Adaptable and flexible type of person;
    Strong attention to detail and accuracy;
    Customer Service orientation;
    Ability to handle multiple tasks and responsibilities;
    Ability to meet deadlines, providing accurate and thorough results;
    Nice to have prior Contact Center/Travel industry / Customer care
    Availability to work night shifts

    Responsabilitati

    Key Responsibilities:

    You will use client application to verify the travel requirements (including test results) both upon departure and arrival (where applicable).
    ​Perform pre-checking to ensure that all documents are compliant based on Travel requirements;
    Provide email based support to the application users;
    Manual reviews of Covid test results and vaccine information and/or other travel/health documentation per a passenger’s destination requirements;
    Ensures travelers are fully compliant with the entry requirements for their destination before leaving home;
    Respond to and process queries received from travelers;
    Assist the customer support department by investigating various queries received from the end-users.

    Alte informatii


    Our offer:
    Bonuses for your results;
    A great office, a friendly atmosphere and a multinational environment.
    Meal tickets (15 RON/Day);
    Wide range of development and training options (including soft skills and language courses);
    Free coffee and fruits to keep you energized but also medical coverage;
    Bookster and Benefits Online for you to enjoy your hobbies.