Collections Analyst with English

Consistently named one of the ‘Most Admired Companies’ by FORTUNE® Magazine, and recognized by DiversityInc® as one of the ‘Top 50 Companies for Diversity’, ADP works with more than 740,000 organizations across the globe to help their people work smarter, embrace new challenges, and unleash their talent.

Knowledge and Skill Requirements:

• Excellent written and spoken English
• Communication and influencing
• Time Management – strong ability to prioritise and meet deadlines
• Problem solving
• Flexible and supportive team member
• Results orientated
• Well organized
• Experience of Microsoft Word and Excel
• Must have some credit control experience or experience in a target driven environment
• Ideally some Oracle experience
• Ideally able to identify areas to improve efficiency, accuracy and propose and implement relevant changes

Job Summary & Role:

The Credit Controller should monitor, control and ensure that ADP clients adhere to the contractual payment terms thereby converting debtors to cash on a timely basis. The Credit Controller should own a specific range of the ledger; this includes a high volume of clients.

Responsibilities:

• Contact all overdue clients (minimum of 30) on a daily basis, both by email and phone whenever needed
• Review 31-60 days and 60+ days balances on a daily basis
• Influence clients to pay within agreed timescales to ensure accurate and timely cash collection as per age debt listing
• Provide regular updates to targets and plans to achieve goals
• Review payments through BACS, cheques and wire transfers on a daily basis
• Keep close contact with all Service Relationship managers in order to keep client needs,
• Report on the top clients on a weekly basis in a meeting with the team leader and CFO/VP
• Work with the Billing Officers to resolve promptly all relevant non payment on a synergic way
• Manage unallocated cash outstanding on the ledger, this includes communication with ADP Finance
• Manage unallocated credit notes on ledger
• Assist Audit on requirements (gathering statements, invoices, preparing letters and providing reconciliations)
• Assist the team leader with Collections related projects
• Update process documentation monthly for any changes
• Escalate concerns, difficulties and disputes to the team leader on a timely basis
• Support other team members
• Ensure the telephone is answered promptly and professionally