Customer Support Navigation with French
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Employer: | SC ExlService Romania Private Limited SRL |
Domain: |
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Job type: | full-time |
Job level: | 1 - 5 years of experience |
Location: |
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Updated at: | 21.03.2023 |
Remote work: | On-site |
EXL (NASDAQ: EXLS) is a leading business process solutions company that looks deeper to drive business impact through integrated services and industry knowledge.
Requirements
What are we looking for?
Excellent command of spoken and written French; good command of English is also required
Good computer navigation skills with knowledge of Microsoft Office
Knowledge about the Travel Domain would be an added advantage
Excellent customer servicing skills and customer service focus
Very good business writing skills
Strong written and oral communication skills
The main responsibility of this role is servicing inbound calls from online business travel clients needing website navigation and e-invoicing assistance in making online corporate travel arrangements
Handling incoming calls for customer servicing activities, providing extraordinary customer service;
Performing website troubleshooting support to customers
What do we offer?
Competitive salary remuneration
Attractive non-financial benefits package
Bonus for French skills
Bonus for performance
Private medical insurance
Lunch tickets
Transport bonus
Full-time and indefinite employment contract
Professional and continuous training
Building a career within a multinational team.
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