IT Specialist L1.5 with French

Employer: InCrys
Domain:
  • IT Hardware
  • IT Software
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • Updated at: 01.08.2021
    Short company description

    20 years’ of excellence | Tech expertise | Running mission-critical system | User-centric approach around agile multidisciplinary teams - We combine them with the latest digital innovation to help clients unlock value and thrive in the age of digital transformation, enabling clients to become high-performance businesses and creating long-term relationships by being responsive and relevant and by consistently delivering value, new levels of performance, competitiveness and experiences for our customers and their stakeholders.

    Now one of the leading technology companies in Eastern Europe, we started out in 2000 as a family-owned-and-managed business. Foresight and an ongoing desire to evolve attracted partners and talent of equally bold vision, insuring our 4 years in a row place in the ‘Deloitte Technology CEE Fast 50’ and ‘EMEA Fast 500’.

    InCrys owes the better part of its achievements to our active focus on people. We constantly invest in our employees’ training, professional development, and general work-related wellbeing. Our people-oriented approach secures our place as trusted partner and ensures our clients can always find the appropriate resources to empower their business.

    Requirements

    • good English and French language skills
    • good communication skills
    • ability to work under pressure
    • ability to multitask
    • ability to work in a team environment
    • proactive and intuitive
    • available to work in a shared model
    • general IT knowledge
    • nice to have: German, Spanish, Italian or Polish language skills

    Working hours:

    • 12x5 coverage
    • 8h (+1h lunch break) shifts

    Responsibilities

    • Providing initial technical software support to clients
    Interacting with client and company functions consistently until problem solution
    • Analyzing problems/situations, understanding problem impact on client business
    • Applying problem solving techniques
    • Responding to client queries, providing timely resolutions to client issues
    • Maintaining highest client satisfaction
    • Maintaining positive client relationships even in severe and high pressure situations
    • Logging all related activities using the appropriate tool for each customer query and
    handling client data securely
    • Employing client‘s standard support delivery methodologies and tools
    • Performing in international software support delivery processes and environments

    Other info

    Benefits:

    • Motivating salary
    • Stimulating working environment
    • Medical insurance
    • Annual team building
    • Opportunities to learn and grow your skills
    • Gym membership discount

    Applying to this job ad you give your consent for your information to be processed by InCrys.
    Please read the Personal Data Processing Policy, InCrys >>