IT Specialist L1.5 with Polish

A COLOURFUL GROUP OF PEOPLE PASSIONATE ABOUT TECHNOLOGY & THE WONDERS OF INFORMATION

This is us. A fast-moving team, senior enough to assure effectiveness, but young enough to be flexible and transparent, we started out in 2000 as a privately-owned-and-managed business.

We’re a company with a soul, driven by our values and dedicated to fulfilling our mission to offer world class services, by continuous learning. Our Paladins (just employees in some companies) are empowered to work hard, move up and stand proud.

With active investment in our people's professional development and with the creative-InCrys-touch, we support our clients throughout the project's life cycle, providing end-to-end technology solutions for mission critical systems, products and services.

• Good English and Polish language skills
• Good communication skills
• Ability to work under pressure
• Ability to multitask
• Ability to work in a team environment
• Proactive and intuitive
• Available to work in a shared model
• General IT knowledge
• Nice to have: German, Spanish, Italian or French language skills

Working hours:
• 12 x 5 coverage
• 8h (+1h lunch break) shifts

• Providing initial technical software support to clients
• Interacting with client and company functions consistently until problem
solution
• Analysing problems/situations, understanding problem impact on client
business
• Applying problem solving techniques
• Responding to client queries, providing timely resolutions to client issues
• Maintaining highest client satisfaction
• Maintaining positive client relationships even in severe and high pressure
situations
• Logging all related activities using the appropriate tool for each customer query
and handling client data securely
• Employing client‘s standard support delivery methodologies and tools
• Performing in international software support delivery processes and
environments

Benefits:

• Motivating salary
• Stimulating working environment
• Medical insurance
• Annual team building
• Opportunities to learn and grow your skills
• Gym membership discount