Senior NOC Operator

Sipstatus Communications is a leading telecommunications company based in Romania. Bringing together experienced professionals and the young talent, Sipstatus managed in just several years to become one of the high-level companies in the market. Since 2013 we quickly expanded and currently, we run operations all over the world, servicing hundreds of retail customer companies. Our target is to become one of the major providers of VoIP integration services for retail companies across Europe. Our goal is to be a valued partner, always delivering and maximizing every opportunity.

- At least 2 years experience in telecommunications field
- Advanced knowledge of English is a must (speaking and writing)
- Communication skills both written and verbal
- Previous experience with MS Office
- Analytical mindset
- Professionalism is required in all communication with internal and external clients (phone calls, emails)
- Open-mindedness and initiative are required in day to day tasks
- Passion for IT and Networking / Security technologies and strong interest in self-development
- Strong team spirit and involvement

- Provide an excellent level of service and communication while interacting with the Company's vendors and customers.
- Analysis of support requests sent by our customers by phone or email assigned to NOC Team
- Timely updates for every Network Security support request assigned to your group
- Accurate ticket documentation of the network support requests and troubleshooting steps taken
- Ticket follow-up and escalation in accordance with priority
- Ownership and responsibility for all tickets assigned to your queue
- Working in close collaboration with your colleagues to ensure that service delivery to the customer is of the highest quality standard
- Serve as primary initial responder within the Network Operations Center in identifying, troubleshooting, and resolving network problems.