Customer Complaints Specialist / Settlement & Billing Analyst with German

Angajator: EPIC Business Human Strategy
  • Administratie - Stiinte politice
  • Contabilitate Finante
  • Customer support - Client service
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
  • Actualizat la: 02.08.2021
    Scurta descriere a companiei

    EPIC Business Human Strategy is a company acting in the human resources consultancy field, offering services both in talent acquisition and human capital development.

    At EPIC we mix creativity, simplicity, passion, commitment and processes to build synergies between clients business vision and people potential. We bring our experience and expertise from a diverse range of industries, cultures and businesses, from start up to mature entrepreneurship and multinationals. We aim to build strategies that last and people tell great stories about.


    Settlement & Billing Analyst

    DKV wishes to relocate a number of roles from the Core Operations Business Unit to Romania; the transition started in 2020 and will further continue in 2021. Within this context, we are looking for a Settlement & Billing Analyst for the Settlement & Billing Team


    -1-2 years of relevant professional experience in a comparable field of activity with a focus on complex invoice verifications
    -Secure user knowledge with SAP, scanning and verification programs and common -MS Office applications
    -Analytical and meticulous working style also in mass data processing
    -Good comprehension of numbers
    -Ability to work in a team and to cooperate
    -Communication and argumentation skills
    -Understanding of complex processes
    -Very good knowledge of English (mandatory)
    -Very good knowledge of German (mandatory)
    -Medium/advanced level of Polish language is a plus

    Customer Complaints Specialist

    The Customer Complaints Specialist’s role will act as a central gateway for customer complaints, with direct reporting to one of the Team Managers in Romania, and functionally to the Head of Process Excellence Order-2-Cash, Core Operations Ratingen, Germany.


    -Min. 2 years of relevant professional experience in claims field
    -Successfully completed business studies or comparable degree
    -Good command in English and German (mandatory)
    -SAP or Microsoft Dynamics knowledge (nice to have)
    -Good communication and interpersonal skills
    -Proactive and action oriented
    -Capacity to identify and solve problems
    -Ability to work in a team and to cooperate
    -Analytical mind and good decision maker


    Settlement & Billing Analyst

    Key Responsibilities:

    -Administrative activities related to monitoring and error handling of electronic transactions,
    -Verification and processing of incoming supplier invoices including the pursuance of divergences in the cost of sales checking procedure (WEDP)
    -Identification, analysis and communication on billing problems with internal teams and DKV suppliers
    -Responsibility for data management, focusing on pricing data

    Customer Complaints Specialist

    Key Responsibilities:

    -Evaluation and resolution of customer complaints
    -Preparation of decision templates for credit notes and goodwill payments
    -Alignment of decision templates with relevant departments
    -Regular coordination with the specialist departments to discuss the sources of errors and define the measures for permanent elimination
    -Support during complaints management process improvements

    Alte informatii

    Our Client

    DKV Mobility is one of the leading B2B mobility experts in Europe. With a long tradition. They have been keeping people and goods mobile with their products and services for more than 85 years. And pave the way for the mobility of tomorrow. “You drive, we care”, no matter which fuel or which technology your fleet uses. Everywhere and without limits in Europe. With innovative digital solutions and smart financial services.

    DKV Mobility is the market leader for the cashless on-the-go supply of the transport industry on Europe's roads. With the fuel and service card DKV CARD and additional services, offers to its customers a range of products tailored to your day-to-day business to optimize and control commercial vehicle fleets.

    DKV Mobility traditionally stands for reliability and customer proximity. And for innovation. With their product and service areas, they support over 200,000 customers in Europe today.

    Profit from

    • People from many nations and fields
    • Flat hierarchies and short decision-making processes
    • Flexible working hours with home office and flextime
    • Continuous training
    • and much more