Technical Support Engineer

ALTEN Romania, part of the international ALTEN Group - with a unique position as Leader in IT & Engineering Consulting, provides support for its clients’ development strategies in the fields of innovation, R&D and IT systems since 1996. The company comprises 2 divisions specialized on its core capabilities: ENGINEERING and IT. These two divisions are: ALTEN TECHNO and ALTEN IT.

• Five years technical professional experience;
• Bachelor degree in Management, Computer Science or a technology related discipline;
• Experience with Salesforce.com and SharePoint;
• Good knowledge of troubleshooting desktop operating systems;
• Technology Stack: Jira, Service-now, ASG-Remote Desktop, Confluence, EiServer;
• Good administration skills;
• Drive focus on accuracy, timely feedback, and customer satisfaction;
• Problem solving abilities;
• Good written and verbal communication skills in English, German would be a plus;

• Providing reliable technical assistance to internal and external customers;
• Diagnosing and resolving technical issues on company technology components;
• Monitoring customer infrastructure alerts using specific tools;
• Logging and classifying each incident or request using Service Management tools;
• Escalating incidents or requests to appropriate support teams in case resolution is not possible at SD level;
• Ensuring proper documenting and recording all activity and communication;
• Generating and installing licenses;
• Completing QA tasks.